Bilingual Customer Experience Coordinator (Spanish Speaking) at Feldman Chevrolet of Lansing – Lansing, Michigan

We are seeking a highly motivated, Spanish-speaking professional to serve as a key communication bridge across our Sales, Service, and Body Shop departments. This role is critical to delivering a seamless, high-quality experience for our Spanish-speaking customers while supporting dealership operations and driving customer satisfaction.

This is not a single-department role — this position operates across the entire dealership and plays a direct role in improving customer experience, retention, and overall performance.

• Act as the primary point of contact for Spanish-speaking customers across all departments
• Translate and clearly communicate vehicle information, repair recommendations, and purchase details
• Assist customers throughout the entire dealership journey — from arrival to delivery

• Support service advisors with Spanish-speaking customers during write-ups and approvals
• Explain repair orders, recommendations, and timelines in Spanish
• Assist body shop with estimate communication and status updates
• Conduct follow-up calls to ensure customer satisfaction and retention

• Assist sales consultants with Spanish-speaking customers during the sales process
• Help explain pricing, financing, features, and delivery details
• Support internet leads, inbound calls, and appointment setting for Spanish-speaking prospects

• Handle Spanish-speaking inbound calls and digital leads
• Assist with documentation, forms, and delivery paperwork
• Support CSI follow-up and retention efforts for Spanish-speaking customers
• Help identify opportunities to improve the customer experience across departments

• Fluent in Spanish and English (required)
• Strong communication and interpersonal skills
• Customer-first mindset with a positive, solution-oriented attitude
• Ability to multitask and work across multiple departments
• High level of professionalism and accountability
• Automotive experience is a plus, but not required

• Weekly base salary + performance-based compensation opportunities
• Full commission opportunities when assisting in sales transactions
• Growth opportunities within a rapidly expanding automotive group
• Supportive leadership team focused on development and success
• Access to inventory across multiple locations
• Fast-paced, team-oriented environment

At Feldman Automotive Group, we don’t just hire employees — we build careers. With 20+ locations across Michigan and Ohio and 7 Chevrolet stores, we provide unmatched opportunity, inventory, and support.

This role is a unique opportunity to become a key player in dealership operations, directly impacting customer experience, retention, and growth.