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Video Implementation Manager in Union, New Jersey at Affiliated Monitoring

Job Function: Information Technology
Affiliated Monitoring
Union, New Jersey, 07083, United States
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Job Description

Description:
  • Serve as the primary technical resource for video solution implementation and onboarding.
  • Act as subject matter expert for escalated operational video support and technical inquiries, ensuring efficient issue resolution and service continuity.
  • Lead and assist with onboarding efforts, including consulting on system configuration, equipment setup, and account creation within Monitoring and Video Management platforms.
  • Partner closely with the Onboarding team to ensure long-term knowledge transfer, documentation, and support readiness.
  • Act as a Subject Matter Expert on sales calls when needed to support solution design and technical validation.
  • Define, document, and continuously refine end-to-end Video Monitoring processes across the customer lifecycle. Identify process improvements using technology to streamline and improve the overall customer onboarding experience.
  • Collaborate with Video Technology leadership to review performance, identify gaps, and address issues or opportunities.
Requirements:
  • 3+years of experience in an IT, technical support, or helpdesk environment
  • Familiarity with IP CCTV / Video systems (installation, configuration, or support experience strongly preferred)
  • Working knowledge of WANs, LANs, and Internet Protocols
  • Experience using a service ticketing or case management system
  • Demonstrated ability to work cross-functionally with Sales, Operations, and Technical teams
  • Strong initiative and ability to work independently with minimal supervision
  • Process-oriented mindset with the ability to document workflows and procedures
  • Comfortable interacting with partners during onboarding, implementation, and ongoing support phases

Job Location

Union, New Jersey, 07083, United States

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