Bowling Operations Manager at Santa Clara Development Corporation – Espanola, New Mexico

SUMMARY: Responsible for the successful overall management of the operations and activities for the Bowling Department, including successful supervision of all staff members who work in the Bowling Center, ensuring optimum guest service and satisfaction in accordance with the Company’s high standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Create, develop and implement an effective strategy of organization for the Bowling Department, coordinating with all levels of Management, as well as the EOM of Retail, to determine objectives for future growth and expansion.
• Generate through proper supervision of assigned departments, projected revenue levels and consistent guest satisfaction.
• Remain current on business trends and activities in the local and national market.
• Establish operational unity among all departments of the Company, as well as standards for personnel administration and performance, service to patrons, working with marketing for effective advertising and type of patronage to be solicited.
• Allocates funds, authorizes expenditures, and assists in planning budgets for the Bowling Department.
• Review various reports, identifying potential misinformation and/or conflicts, and reporting same to the appropriate individual(s).
• Accountable for all financial issues in the Bowling Department.
• Analyze service and general operation of the Bowling Department on a daily basis, giving feedback and offering direction, as needed.
• Maintain a working knowledge of marketing principles and market segments, in order to assist the Marketing Department in establishing selling strategies to meet the marketing needs of the Bowling Center.
• Ensure a maximum level of service and satisfaction, throughout the Bowling Department, is achieved and maintained.
• Facilitate the flow of information, by organizing and presiding over regularly scheduled meetings with the Bowling Department Supervisors.
• Accountable, to the highest degree, for the accuracy and thoroughness of Bowling Center records and reports.
• Maintain adequate staffing levels in the Bowling Department, by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, and disciplining and terminating staff members, as needed.
• Prepare financial forecasts; monitor Bowling Department Budget, to ensure effective cost-control.
• Keep all areas clean & sanitized as directed.
• Responsible for maintaining a consistent, regular attendance record.
• All other duties as assigned.