Technical Support Analyst I at San Jacinto College – Houston, Texas

Technical Support Analyst I - Central Campus

• Provide first level response for onsite computing environment and peripheral issues as outlined in the ITS service level agreement.
• Provide first level and if assigned, second level response for technical issues related to audio visual equipment as outlined in the ITS service level agreement.
• Provide exceptional customer assistance in ITS Service Desks during assigned shifts as outlined in the ITS service level agreement.
• Provide technical support for computers and AV equipment in classrooms and labs as requested. Includes preventative maintenance of facilities and equipment as assigned during certain time frames.
• Provide operational support for the intake, verification, and delivery of IT assets during procurement and deployments.
• Escalate issues which won’t be resolved within the Service Level Agreement to the Manager, IT Asset Management.
• Participate in continuous improvement techniques to improve efficiency and service to customers.
• Support development efforts by participating in assigned training, committees or focus groups.

• Attend committees or focus groups
• Attend Training
• Other duties as assigned

• Balance between customer service, technical skills and an ability to interact with customers at any level within the organization required.
• Knowledge of issue tracking and ticketing software required.
• Knowledge of audio equipment troubleshooting required.
• Basic knowledge of computer troubleshooting required.
• Knowledge of typical IT service delivery including software delivery, enterprise applications, infrastructure services and help desk services required.
• Must be highly organized and possess excellent verbal communication and documentation skills.
• Strong listening skills required.
• Strong problem-solving skills required.
• Must be proficient in Microsoft Office 365.
• Must be able to work weekends.
• Must be able to travel between campuses and extension centers.
• Must possess the necessary knowledge and support for maintaining the security and integrity of the College’s infrastructure while carrying out tasks.

• High school diploma/GED from an accredited institution.

• One + years of related work experience or equivalent, such as completion of 18 credit hours towards a degree in IT/Computer Science from an accredited institution.

• Experience in Higher Education preferred.
• Banner SIS experience preferred.

• Industry certifications for audio visual and computer support preferred.
• ITIL foundations certification preferred.

Salary Grade: 108

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req6257

Posting Close Date: 4/29/2026

Applicant Support:
If you need assistance with the application process, please contact the Cornerstone Support Team at 281-998-6387, option 3, or email cornerstonesupport@sjcd.edu.

Note: Due to the number of applications we receive, we are unable to follow-up with every applicant individually. If your qualifications meet the requirements for the position, and you are selected for an interview, we will contact you. You can review your application status by logging into the Cornerstone system.

Equal Opportunity Statement: The San Jacinto College District is committed to equal opportunity for all students, employees, and applicants without regard to race, creed, color, national origin, citizenship status, age, disability, pregnancy, religion, gender, sexual orientation, gender expression or identity, genetic information, marital status, or veteran status in accordance with applicable federal and state laws. The following College official has been designated to handle inquiries regarding the College's non-discrimination policies: Sandra Ramirez, VCHR Org/Talent Effectiveness, 4620 Fairmont Pkwy., Pasadena, TX 77504; 281-991-2659; Sandra.Ramirez@sjcd.edu