Truck Technology Engineer- Stoughton, MA at Diesel Direct Inc – Stoughton, Massachusetts

Truck Technology Engineer

General description

This position is ideal for a hands-on, outgoing individual who desires to be involved in various aspects of the IT field (service desk, hardware install, software install/testing). The position requires strong resource and time management skills. Qualified candidates will present a friendly and professional “demeanor” to customers and colleagues.

This person should have experience with the installation of Mid:com and LCR registers. They should be able to install, setup and maintain registers mounted to fuel delivery trucks. The tech will provide remote and on-site support and installation of fuel registers and handheld technology.

On Job training will be provided.

Responsibilities

• Support the mechanical and electronic technology in our delivery trucks. This includes configuration, triage and support of handheld scanning devices, metering devices, communication and network devices, and supporting infrastructure.

• Be available to answer phone calls from users in the second and third shift.
• Manage and triage helpdesk requests across all areas of IT desktop support
• Perform simple break/fix procedures related to Windows, Mac, and MFP devices
• Coordinate with internet providers to schedule installations
• Coordinate with cellular providers to provision and activate mobile devices
• Document reported error messages, and faulty behavior to escalate issues when necessary.
• Open and monitor incidents created with 3rd party providers.
• Assist users with initial equipment setup
• Perform routine administrative tasks
• Provisioning – Configuration of the devices enabling and disabling features
• Device Configuration – making changes to the settings and parameters of the device
• Device diagnostics and support
• Software installation, update, and management
• Wiring and working with various voltages and connection types
• Soldering and use of terminal punch adapters
• Flashing and configuring LC and Mid:Com electronic register products and attached devices.
• On-site installation of truck technology
• On-site installation and support for fuel dispenser add-on technology (mechanical and electronic)
• Software Upgrades – installing and testing new software and identifying bugs and working with developers on fixes to be loaded on the device. Worked with applications and system software development and testing.
• Work with mobile devices, where memory and storage space may be limited on bandwidth or communication, such as in wireless connectivity.
• Provide timely, efficient and professional follow-up to our customer inquiries,
• Taking full ownership of assigned tasks and keeping customers well-informed about the progress.

Skills/Qualifications

• High School diploma plus some relative technical experience required
• Ability to follow written and verbal instructions
• Excellent communication skills including proficiency in verbal and written English
• Willing to travel overnight and work weekends when necessary
• Minimum 2 years of experience as a Technical Support Engineer
• Basic wiring concepts working with various voltages and connection types
• Soldering and use of terminal punch adapters
• Excellent customer service skills
• Problem solving/trouble-shooting abilities.
• Able to climb truck mounted ladders to access the top truck
• Required to run and secure cables under the chassis of the tanker
• Experience landing control and power leads on the tanker trucks
• Proficient with Microsoft Office products (Word and Excel), Chrome and Edge Browsers
• Provide API support and technical issue resolution via multiple support channels
• Assist and initialize training materials and internal/customer-facing documentation
• Deep understanding of IT fundamentals
• Ability to understand and troubleshoot system/API/applications flows and provide solutions

This job description lists the primary responsibilities and duties for this position.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.