Loss Prevention Clerk in Fort Wayne, Indiana at Partners 1st Federal Credit Union

Partners 1st Federal Credit Union will provide U with a competitive salary, paid illness, personal time, vacation, holidays, medical/dental/vision/life insurance, generous 401(k) retirement plan with company matches, tuition reimbursement, weekly pay, and a professional and fun office working environment.

Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work.

This position is for U if you have strong attention to detail, stellar investigative skills, are a dependable person with a strong sense of professionalism and empathy, and are able to work at our Directors Row location, Fort Wayne, IN, full-time, 40hrs/wk, with a schedule of:

Mon-Fri: 8:30am-5:00pm

There can be some flexibility with the daily schedule if needed.

Role

Assists in the investigation of cases of fraud involving use of electronic/cyber systems, new accounts, account abuse, check forgery, elder abuse, suspected money laundering and check kiting, identity theft and the like. Analyzes various reports to identify and limit potential fraud actions on customer accounts.

Major Duties and Responsibilities

50% Investigates all fraud for authenticity; researches supporting documentation of fraud; works with members to mitigate losses or make recoveries on fraud; monitors fraud account for further activity.

25% Review A2A/P2P reports for fraud activity.

10% Process alerts in Verafin.

10% Review Daily Shared Branch report to ensure proper holds are placed on member deposits.

5% Other duties as assigned.

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.

This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members. A strong commitment to service excellence and member-focused solutions is essential to the success of this position and the credit union.

Knowledge and Skills

Experience

Up to 6 months of similar or related experience, including preparatory experience.

Education/Certifications/Licenses

A high school degree or GED is required.

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Other Skills

Able to use database, spreadsheet and word processing software suites to record and maintain records, with customer contact as necessary via form correspondence. Able to learn and retain knowledge of local, state and federal laws and regulations concerning civil and criminal remedies for fraudulent check and debit card activities.

ADA Requirements

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.