Business Experience Manager in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Business Experience Manager in United States.

This role is focused on ensuring that internal service and operations teams are fully prepared, informed, and enabled to successfully adopt operational and process changes tied to product and business initiatives. You will act as a key driver of business readiness across the full change lifecycle, coordinating communication, training, and stakeholder engagement activities to ensure smooth implementation of new processes and tools. The position involves close collaboration with cross-functional teams, including product, learning, and operations, to support user acceptance testing, readiness planning, and post-launch adoption. You will play a central role in translating change initiatives into structured, actionable execution plans that minimize disruption and maximize business impact. The environment is fast-paced, highly collaborative, and centered on operational excellence and continuous improvement. This is a remote U.S.-based role with occasional travel for onboarding and training activities.

• Lead end-to-end business readiness and enablement activities aligned with product and operational lifecycle initiatives
• Maintain and track readiness plans, ensuring milestones, dependencies, and deliverables are completed on time
• Develop and execute internal communication strategies, including stakeholder updates, change announcements, and engagement messaging
• Create, manage, and publish enablement content across internal platforms such as intranet, knowledge bases, and communication tools
• Identify, document, and escalate project risks while ensuring alignment on mitigation actions with stakeholders
• Coordinate stakeholder engagement, including alignment, approvals, and participation throughout the change process
• Lead business user acceptance testing (UAT) readiness, including planning, coordination, issue tracking, and go/no-go support
• Partner with learning and operations teams to deliver training, office hours, and adoption support programs
• Support post-launch adoption efforts, including feedback collection, performance tracking, and transition to business-as-usual operations

• 3–5 years of experience in project management, business operations, or client-facing coordination roles
• Bachelor’s degree or equivalent professional experience
• Experience in fast-paced, service-oriented environments is strongly preferred
• Strong knowledge of project management principles, tools, and methodologies (CAPM or similar certification preferred)
• Excellent written and verbal communication skills with the ability to engage stakeholders at all levels
• Strong presentation skills and proficiency with tools such as PowerPoint and Microsoft Office (especially Excel)
• Experience with SharePoint or similar content management systems is a plus
• Ability to manage multiple priorities, meet tight deadlines, and operate with high attention to detail
• Strong organizational, analytical, and problem-solving skills
• Comfortable working in ambiguous environments and adapting to shifting priorities

• Competitive salary range between 66,500 USD and 83,000 USD annually
• Performance-based incentive opportunities
• Comprehensive medical, dental, and vision insurance
• Health Savings Account (HSA) contributions and dependent care FSA support
• 401(k) retirement plan with company match
• Generous PTO policy (minimum 18 days) and 13 paid holidays annually
• Paid parental leave and wellness incentives
• Education assistance and tuition reimbursement programs
• Gym and fitness reimbursement and financial wellness resources
• Fully remote work with structured onboarding and in-person training sessions when required