IT Support Specialist in Silver Spring, Maryland at Murray Osorio PLLC

Location: Silver Spring, MD (In-Office only)
Reports To: System Administrator
Department: Information Systems
FLSA Status: Non-Exempt

About Us:

Murray Osorio PLLC is a fast-growing immigration law firm dedicated to making a positive impact on people’s lives. Our firm represents clients and companies in courts, offices, and consular posts worldwide. We specialize in removal defense, humanitarian applications, family-based immigration, criminal immigration, employment-based immigration, naturalization, and appellate and federal litigation.

At Murray Osorio PLLC, we pride ourselves on collaboration, professionalism, and a strong commitment to our mission of providing exceptional legal services while fostering a supportive, inclusive, and energetic workplace.

Position Overview:

The IT Support Specialist plays a crucial role in supporting the firm’s day-to-day operations by managing IT infrastructure and assisting staff with their technological needs. This position ensures systems run efficiently and employees have the technical support required to perform their work effectively.

This is a full-time, in-office role based in Silver Spring, MD.

Key Responsibilities:

Technical Support & Troubleshooting

• Provide first-line technical support to employees via in-person, phone, video, email, or remote assistance
• Diagnose and resolve hardware, software, and network issues promptly
• Provide training and guidance to employees on IT-related tools and systems

Systems Administration & Access Management

• Manage user accounts across platforms such as Salesforce, Microsoft, Zoom, etc.
• Manage permissions and access rights in accordance with security policies
• Contribute to the development and implementation of IT policies and best practices

Equipment & Infrastructure Management

• Order, provision, and maintain IT equipment for staff
  
• Set up and support office workstations and ensure proper hardware/software configuration
• Maintain an accurate inventory of all IT assets

Vendor & Cross-Functional Collaboration

• Work with vendors and external service providers to resolve technical issues and procure IT products/services
• Collaborate with HR, Finance, Legal, and Administrative departments on IT-related initiatives

Basic Qualifications:

• Strong organizational skills and attention to detail
• Effective communication skills with the ability to explain technical concepts to non-technical users
• Basic understanding of IT concepts and troubleshooting techniques

Preferred Qualifications:

• Pursuing or having completed a bachelor’s degree in Computer Science, Information Technology, or a related field is preferred
• IT certifications (CompTIA A+, Network+, Security+ or equivalent)
• Familiarity with Salesforce, Microsoft, Zoom, or similar platforms
• Experience in customer service or administrative roles

Work Environment & Benefits:

• In-Office role with collaborative, mission-driven culture
• Commitment to professional growth and continuous learning

At Murray Osorio PLLC, we value our employees and offer a competitive benefits package, including:

• Competitive compensation and benefits package, including:
  • Medical, dental, and vision insurance
  • 401(k) with employer match
  • Paid Time Off and Holidays
  • Paid Parental Leave (available after one year of service).
  • Opportunity to support firm-wide growth and technology infrastructure expansion
  • Professional development opportunities

Why Join Us?

At Murray Osorio PLLC, you’ll be part of a fast-growing, mission-driven law firm where your work has a real impact. As an IT Support Specialist, you’ll play a key role in keeping our operations running smoothly and ensuring our staff have the tools they need to succeed. You’ll collaborate with a passionate team across departments, gain hands-on experience supporting a complex IT environment, and contribute to the growth of our firm’s technology infrastructure.

We value continuous learning and professional growth, offering opportunities to expand your technical skills, work with cutting-edge systems, and participate in projects that directly support our clients and staff. Join us and be part of a supportive, inclusive, and energetic workplace where your contributions truly matter.

We are an equal opportunity employer and welcome applicants from diverse backgrounds to apply.