Service Writer in Lucknow, Ontario at Robert’s Equipment

Build Relationships. Drive Growth. Make an Impact.

Since 1968, Robert’s Equipment has been more than a dealership — we’ve been a trusted partner to the people who feed, build, and care for our communities. What started as a single family-run location has grown into a respected, multi-branch organization across Southwestern Ontario, without ever losing sight of what matters most: integrity, expertise, and showing up when our customers need us. Today, as an authorized dealer of New Holland, Kubota, and other leading brands, we deliver dependable equipment solutions backed by real support — from our six full-service locations to our mobile technicians who meet customers where they are.

We are Reputable. Reliable. Resourceful. — and we’re growing.

Now Hiring: Service Writer

If you’re someone who thrives on organization, clear communication, and keeping things running smoothly behind the scenes, this is your opportunity to join a high-performing, supportive service team. This isn’t just an administrative role — it’s a fast-paced, customer-facing position where you’ll be at the center of the action, connecting customers, technicians, and internal teams to deliver a seamless service experience.

What You’ll Be Doing

You’ll play a key role in keeping the service department running efficiently while ensuring customers feel informed and supported every step of the way. Your day-to-day will include:

• Coordinating service appointments and managing technician schedules
• Creating, updating, and closing work orders with accuracy
• Acting as the main point of contact between customers and technicians
• Communicating repair updates, timelines, and invoicing details to customers
• Supporting warranty processes, including submitting claims and tracking parts
• Following up on payments, invoices, and outstanding balances
• Working closely with parts, sales, and service teams to keep operations flowing
• Maintaining organized records, customer profiles, and documentation
• Assisting with month-end and year-end administrative processes
• Delivering a professional, high-quality customer experience at every interaction

What Makes You a Great Fit

You’re organized, detail-oriented, and enjoy being the go-to person who keeps everything on track.

• 1–2 years of experience in an administrative or service-related role
• Basic understanding of agricultural or heavy equipment (an asset)
• Strong communication skills — able to clearly relay information between teams and customers
• Highly organized with the ability to multitask and prioritize effectively
• Comfortable working with technology, including Microsoft 365 and business systems
• Strong attention to detail, especially with numbers, invoices, and documentation
• Ability to work both independently and as part of a team in a fast-paced environment
• Professional, customer-focused mindset

Why Join the Robert’s Team?

This is more than a support role — it’s a chance to build a career with a company that values teamwork, growth, and doing things the right way.

• Competitive compensation
• Comprehensive benefits (health, dental, vision, life insurance)
• RRSP/TFSA matching
• Employee discounts
• Stable, team-oriented work environment
• Opportunities for growth and development

A Role That Keeps You Moving

This position is perfect for someone who enjoys variety in their day — balancing customer interaction, coordination, and problem-solving in a dynamic dealership environment. You’ll be a critical part of ensuring customers get back up and running quickly and efficiently.

A Lifestyle Worth Moving For

If you’re not already local, this role offers a unique chance to relocate to one of Ontario’s most scenic regions. Grey-Bruce, Huron, and Wellington counties offer:

• Affordable housing
• Strong, welcoming communities
• Short commutes and less daily stress
• Access to beaches, trails, and outdoor recreation
• It’s a lifestyle that gives you more time for what matters — without sacrificing career growth.

Ready to take the next step?

Join a company where your attention to detail and customer focus make a real impact — for your team, your customers, and your future.

Robert’s Equipment is committed to creating an inclusive and accessible workplace. Accommodations are available on request throughout the recruitment and selection process. Robert’s Equipment is an equal opportunity employer and welcomes applications from all qualified individuals. Robert’s Equipment may use artificial intelligence (AI) tools to assist in the recruitment process. All hiring decisions are reviewed and made by our team.