Learning & Development Specialist in Ogden, Utah at Wasatch Peaks Credit Union

Why You'll Love Wasatch Peaks

• Competitive pay (starts at $21.00+ per hour)
• PTO
• Medical, Dental, Vision Insurance
• 401(k) with 5% match
• 10% pay increase for higher education graduation
• 13 paid holidays per year, including your birthday!
• Free onsite gym for employees and household members
• Fully stocked break room
• Paid Costco/Sam's Club Membership
• Learning and growth opportunities

About the Role

Wasatch Peaks Credit Union is looking for Learning & Development Specialist who will support the design, development, and delivery of training programs that strengthen employee knowledge, operational performance, and member service excellence. If you are passionate about helping others learn, and about the mission of credit unions, this could be a great fit.

What You'll Do

Training Development

• Develop training materials including presentations, e-learning modules, job aids, and operational guides
• Create procedures, checklists, and reference resources that support employee performance
• Continuously update training content to reflect process changes, compliance updates, and operational best practices

Training Delivery

• Facilitate instructor-led and on-the-job training for new hire Tellers and Member Service Center Agents
• Deliver operational training on topics including New Accounts, Wire Transfers, Business Accounts, Trust Accounts, IRAs, and aspects of lending
• Lead group learning sessions and create engaging simulations and learning experiences
• Conduct one-on-one employee development assessments and provide advancement training

Member Service & Relationship-Based Sales

• Maintain a strong understanding of credit union products and services
• Develop training programs that help employees identify member needs and recommend appropriate products and services
• Teach relationship-based sales and cross-selling techniques that strengthen member relationships
• Create conversation guides and training scenarios that build employee confidence in discussing financial solutions
• Support product education initiatives to ensure employees can effectively position credit union products and services

Operations Support and Learning Technology

• Maintain operational workflows, process documentation, and standard operating procedures that support employee performance and regulatory compliance
• Assist with the rollout of new products, services, and system updates by developing supporting training and operational documentation
• Maintain training content within the Learning Management System (LMS)
• Track participation, completion, and performance metrics in the LMS
• Assist in developing multimedia learning resources including videos, interactive modules, and digital learning tools

The Schedule

• The regular working hours for this position are Monday-Friday, 8:30am-6:00pm

Experience

• 1-3 years of similar or related experience

Skills

• The ability to motivate, influence, and train employees effectively
• Build strong relationships with others
• Excellent verbal and written communication skills
• Operating and training others on computer systems (ex. Microsoft Suite)
• Maintain confidentiality and foster trust in relationships

Physical Requirements

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel, and crouch occasionally
• Ability to lift or push up to 10 pounds consistently