Animal Centre Supervisor in Cornwall, Ontario at The Ontario SPCA and Humane Society

Who We Are

The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of community support services.

Our Values

Our core values include having compassion for the people and animals we serve. Being transparent with the individuals we interact with every day and the team members we work with. Each day striving for excellence in relation to animal welfare. Collaborating with one another to ensure a team spirit in caring for the animals. We take accountability for our actions and the impact we are making in pet-related care. All our values add up to ensure the upmost care, comfort and compassion and to treat the animals and the communities we serve with respect and kindness.

• Compassion
• Transparency
• Excellence
• Collaboration
• Accountability

Why You Should Join Our Team

• Be part of an energetic team environment with others who share your passion for animal wellbeing!
• Competitive compensation package including medical, dental and vision benefits.
• Employee Family Assistance Program
• Paid sick time.
• 3 weeks of vacation to start!
• Predictable daytime hours
• Free onsite parking
• Discount on Ontario SPCA apparel, Paws & Give merchandise, Virtual pet care, and pet food too!
• Opportunities for professional development

Your Community Impact

By joining the Ontario SPCA, you will play a vital role in strengthening the bond between pets and people in our community. As Animal Centre Supervisor, your leadership ensures the smooth operations of the centre and the highest standard of care for every animal in our care. Every decision you make and every interaction you lead contributes to healthier animals, happier families and a more compassionate community. This position is more than leading operations; it’s about creating lasting change for the people and pets who rely on us.

Opportunity

Position: Animal Centre Supervisor

Summary: We are seeking a resilient and organized individual with exceptional communications skills to join our team in the role of Animal Centre Supervisor. The Animal Centre Supervisor (“ACS”) plays an onsite supervisory role in the Animal Centre overseeing the day-to-day general operations as a support to the Operations Manager. In this position you will actively lead and coordinate daily rounds, staff scheduling, daily huddles and animal pathway planning. The ACS will provide training, guidance and direction to animal centre staff to ensure the safe an efficient operation of the centre.

A Typical Day

• Lead and delegate reception and administration duties, including greeting the public, answering phones and maintaining animal records
• Lead daily rounds and morning team huddles
• Oversee and maintain accurate records for animal inventory, health, medications, treatments, procedures and behavior history
• Ensure enrichment plans are being implemented, monitored and results recorded
• In conjunction with the Animal Behaviour Coordinator, provide training and support to the animal care team on animal behaviour and the Behaviour Program
• Develop partnerships with key stakeholders to preserve animal care as a top priority
• Animal handling including lifting, carrying and restraining when necessary
• Ensure regular animal enrichment based on the needs of the animal, including but not limited to exercising, engaging in play activities, and providing novel experience/tastes/smells
• Provide a consistent and stress-reduced environment through shelter protocols and Fear Free best practices
• Supervise all volunteers, co-op placements and fosters
• Meet with Centre staff daily to provide training, guidance and foster positive working relationships with the focus on high standard of animal care
• Meet daily with the Operations Manager providing updates on team health, training, staffing levels and overall morale

Set up for Success!

• Animal Care experience required
• Certificate or College Diploma in Animal Care (or equivalent education plus work experience) required
• 1-3 years of supervisory and/or leadership experience
• 1 year of customer service experience in a fast-paced environment
• Demonstrated working knowledge and commitment to animal welfare practices and philosophies
• Excellent communication skills
• Computer literate with a working knowledge of MS Office applications and POS system
• Clerical and/or office administration experience an asset
• Must have open availability including days, evenings, weekends, and holidays
• Ability to lift 18 kg (40lbs) and control 45 kg (100lbs)
• Valid G drivers’ license with the ability to provide a clear driver’s abstract

We Can’t Wait to Meet You!

• Click Apply Now and upload your resume and cover letter.

We wish to thank all applicants for their interest in the Ontario SPCA and Humane Society, however only those selected for an interview will be contacted.

The Ontario SPCA and Humane Society embodies a culture that embraces diversity, equity, inclusion, and belonging (“DEIB”) and welcomes applications from individuals of diverse backgrounds. Our DEIB practices foster a fair and consistent environment, enabling everyone to feel welcomed, supported and valued in the workplace.

The Ontario SPCA and Humane Society provide accommodation during all stages of the recruitment process. Should you require any accommodation, please advise us if you are contacted for an interview and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at 888-668-7722.

Our Commitment to a Human-Centered Hiring Process

Our organization complies with Ontario Employment Standards Act, 2000, and relevant privacy legislation. While we use technology to help manage applications efficiently, resumes are personally reviewed by a member of our recruitment team. From screening to interviews and final decisions, our process is rooted in a human-centered approach.