Client Service Intern at Patriot Growth Insurance Services – Atlanta, Georgia

About Intrepid Atlanta, A Division of Patriot Growth Insurance Services: Founded in 1984, Intrepid Benefits is a distinguished employee benefits consulting firm headquartered in Newport Beach, California, with additional offices in Denver, Colorado, and Atlanta, Georgia. We are dedicated to delivering innovative solutions and strategic approaches that optimize the value of our clients’ benefit programs. Moving beyond traditional models, we combine deep expertise in benefits with comprehensive knowledge of legislation, tax regulations, and subsidies. Our accomplished team is committed to continual learning and effective communication, ensuring our clients receive exceptional guidance and service. Intrepid proudly operates as a subsidiary of Patriot Growth Insurance Services.

Position Overview: The Summer Intern supports multiple departments across the organization, including Service, Sales, Marketing, and Operations. This role provides hands-on exposure to the employee benefits industry through a variety of administrative, client service, and project-based responsibilities. This is a paid, post-graduation internship with the potential to convert into a full-time role.

Work Arrangement: This is a part-time internship, working Monday, Tuesday, Thursday and Friday in our office located in Atlanta, GA.

Professional Responsibilities:

• Assist with verifying client and employee information, including coverage, enrollment, and demographic data
• Support inbound client and employee calls, providing professional first-level assistance and escalating as needed
• Research and help resolve basic client inquiries
• Assist with auditing client accounts and maintaining accurate records within the CRM system
• Prepare and distribute client-facing communications, including benefit summaries and informational materials
• Perform general administrative tasks such as scheduling, document preparation, and file organization
• Support special projects, process documentation, and workflow improvements
• Track deadlines, action items, and follow-ups to ensure timely completion
• Assist with prospect research and maintain pipeline data within the CRM system
• Support preparation of sales materials, presentations, and proposals
• Coordinate scheduling of client and prospect meetings
• Assist with marketing initiatives, including content creation and social media coordination
• Research industry trends and support internal and external communications
• Provide general office support as needed

Qualifications and Requirements:

• Currently enrolled in or recently graduated from an accredited college or university
• Prior experience in customer service, administrative support, or a professional setting
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong organizational, communication, and time management skills
• Professional demeanor with strong attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Eagerness to learn and contribute across multiple teams
• Bachelor’s Degree (preferred)
• Experience in a professional office environment or campus leadership involvement (preferred)

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide continual learning and enhanced career opportunities for our dedicated, professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401(k) with employer match

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.