Director of Food and Beverage at COUNTRY CLUB OF MOBILE INC – Mobile, Alabama

Job Summary

The Director of Food & Beverage will lead the food and beverage staff in all F&B outlets and banquets at the Country Club of Mobile. This role will ensure the highest level of member service by overseeing all aspects of service and service staff during operating hours while working in a clean and safe environment and meeting all financial goals for sales and expenses.

Supervisory Responsibilities:

• Hires, manages, and trains department staff in all technical and non-technical aspects of their role.
• Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with the Club’s policies and applicable laws.
• Reviews, maintains, and distributes weekly schedule for management staff.
• Ensures department timecards for the day and week are accurate.
• Conducts pre-shift, pre-meal and/or pre-event meetings with all necessary staff, as needed.
• Confirms that all service staff are in proper uniform and adhere to the Club’s appearance standards.
• Acts as the Manager on Duty (MOD) when all other management staff has departed for the evening and supervises any remaining staff in the Clubhouse.

Duties/Responsibilities:

• Manages service aspects in all food and beverage assigned areas and events, and acknowledges, greets, and thanks all members and guests.
• Manages staff and processes to ensure proper room preparation, including set-up of tables, chairs, linens, table settings, glassware, etc.
• Makes rounds of all food and beverage outlets to ensure member/guest needs are met.
• Conducts monthly beverage inventory verification and quarterly china, glass, and silverware inventories.
• Opens and closes dining room(s), snack bar, and/or Clubhouse. Responsible for ensuring Club is secure upon departure and that all lights, equipment, doors, etc., are turned off or locked.
• Controls costs of all food and beverage outlets by assisting management, as requested, in purchasing, maintaining effective profit and loss controls, and monitoring labor costs following demand patterns, budget, and local labor laws.
• Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on “up-selling.” Processes daily sales reports and other reports as requested.
• Protects Club, members, and guests by training staff in and adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies, including confirming legal drinking age and discontinuing service to intoxicated guests.
• Maintains member and guest satisfaction by handling inquiries, concerns, or comments and providing solutions; acquiring feedback from members/guests and co-workers to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business.
• Maintains consistency of service by being aware of and prepared for all course events, large parties, and reservations that may affect food and beverage service operations.
• Ensures a pleasant dining experience in all outlets by collaborating with Executive Chef in the creation of menus and menu pricing as requested.
• Communicates and teams well with other departments (i.e. Banquets, Golf, Tennis, Kitchen, etc.) ensuring appropriate staff levels for all events and ensuring assigned responsibilities are carried out.
• Follows CCM mission and values, including providing the best quality service possible. “Service with a Smile” is a key element in providing a positive experience.
• Other duties as assigned.

Required Skills/Abilities:

• Excellent management and leadership skills, time management, organization, and prioritization skills.
• Proficient in computer software including Microsoft Word and Excel.
• Proven ability to effectively build and foster a team environment.
• Ability to make decisions in a fast-paced environment and can manage multiple projects and recommend/implement effective solutions.
• Ability to work with all personality types even in adverse situations and effectively communicate verbally and non-verbally with others.
• Ability to work independently and proactively in a fast-paced environment.

Education and Experience:

• Four-year college degree or equivalent experience required.
• A minimum of 4 years of progressive responsibility in food and beverage industry required.
• A minimum of 5 years of supervisor experience, preferably in a club/golf/hospitality/service industry required.
• Experience in resolving customer issues/complaints as well as overall excellent customer service required.

Physical Requirements:

• Must be able to lift up to 50 pounds at times, with or without accommodation.
• May be required to walk or stand for long periods of time.
• Must be able to bend, climb, balance, reach, stoop, kneel, crouch, or crawl without hindrance.
• You will be exposed to sunlight, heat, wet or humid conditions.
• Must be able to climb on step stool or ladder in order to complete elements of the job or facilitate maintenance issues.

(The Club offers an excellent benefits package effective first of month following date of hire, that includes health, dental, vision, employer-paid life, extra life, disability, critical illness, 401k, paid time-off and performance bonus.)