Director of School Success - East Region in Phoenix, Arizona at GradGuard

About GradGuard

As the leader in college tuition and renters insurance, GradGuard serves more than 1.7 million students across 1,900+ institutions.

Our national technology platform embeds innovative insurance protections into the enrollment processes of over 700 institutional partners, empowering schools to increase college completion rates and reduce the financial impact of preventable losses.

GradGuard supports College Life Protected, a social purpose entity that promotes research, professional development, and best practices that strengthen campus communities, families, society and the economic competitiveness of our nation.

GradGuard was recognized as one of the Top 50 Financial Technology Companies of 2025 by The Financial Technology Report, a RISE Internship Award winner, and a Phoenix Business Journal Best Places to Work finalist, GradGuard remains committed to innovation, excellence, and supporting students and families.

Hear from our students, families, and partners: https://www.youtube.com/@GradGuard

About the role

As the Director of School Success, you’ll be part of GradGuard's team responsible for widening and strengthening the college completion safety net GradGuard provides. As an individual contributor part of a team, you will focus on strategic expansion, which involves identifying needs and opportunities across various campus offices to broaden the adoption of GradGuard's full platform. This role also focuses on ensuring effective integration and driving revenue growth through innovative strategies and deepened partner relationships.

What you'll do

• Strategic Expansion: Expand GradGuard’s full platform of products and services to school partners by identifying needs and opportunities across offices on campus, such as Housing, Student Financial Services, Enrollment Management, and Risk Management.
• Optimal Product Adoption: Ensure school partners embrace GradGuard’s products and services in the most effective manner, implementing integrated marketing campaigns to support the adoption of the embedded insurance model.
• Relationship Deepening: Deepen relationships with school partners to impress and make GradGuard an essential part of their business operations.
• Revenue Growth Initiatives: Implement revenue growth initiatives within your portfolio, focusing on innovative strategies to maximize the financial impact of GradGuard’s offerings.

Qualifications

• Experience: 2-5+ years in account management, customer success, higher education partnerships, or related roles, with experience managing accounts.
• Strategic Thinking: Proven ability to build long-term strategic partnerships and lead renewal/expansion conversations.
• Tech Savvy: Skilled with sales tools and CRM systems; Salesforce experience strongly preferred.
• Cross-Functional Influence: Ability to work across multiple departments and drive alignment.
• Communication Skills: Exceptional written and verbal communication with executive-level polish.
• Education: Bachelor’s degree preferred.
• Adaptability: Thrives in a fast-paced, evolving environment and enjoys improving systems and processes.