Medical Collections Associate at Onsite Medical Providers PC – Voorhees, New Jersey

Onsite Neonatal Partners, located in Voorhees NJ, is a national 24/7 in-house neonatology practice that partners with leading hospitals across the country to develop and manage neonatology programs that focus on quality patient care.

Onsite is looking for a dedicated, full-time, 40 hour/week, Medical Collections Associate to join our team. Onsite Neonatal Partners offers a hybrid work option after 90 days, monthly team bonus incentive, comprehensive benefits package, including medical, dental, vision, disability, 401K, life insurance, along with generous PTO.

Our Medical Collections Associate acts as a liaison between Onsite Neonatal, patients and insurance companies for all post-care matters related to claims resolution. The ideal candidate must have good written and verbal communication skills, be self-motivated and detail-oriented, possess problem-solving abilities, and maintain a positive attitude to ensure the success of individuals and the organization.

Responsibilities include:

• Claims Management:Followingup onsubmittedmedical claims for payment,submitcorrected claims as needed, and complete online and written appeals when necessary.
• Insurance Communication:Contacting insurance carriers and third-party payers to resolve pending claims, clarify billing issues, and investigate denials.
• Patient Communication:Communicating with patients to collect outstanding balances, answer billing inquiries, obtain insuranceinformationand address concerns related to their accounts.
• Documentation:Maintainingaccurateand detailed notes inpatientsaccountsincluding,claim status, eligibility inquiries, reasons for denials, etc.

Skills required:

• Computer Skills:Must be comfortable navigating insurance and hospital portals,possessthe ability to learnnew programs, and have intermediate knowledge of Microsoft Word and Excel.
• Communication Skills:Excellent verbal and written communication skills for interacting with insurance carriers, patients, and internal team members.
• Analytical Skills:Ability to research and resolve complex issues related to billing,paymentsand denials.
• Organizational Skills:Capable ofsetting priorities and managing time effectively to meet productivity standards as assigned by management.