Evergreen- Healthcare Customer Service Representative at Atento – Caguas

ATENTO is an award-winning global company specializing in Customer Experience (CX) solutions, creating outstanding experiences for the world’s leading brands and their customers. We are an ambitious team of innovators, risk-takers, and game changers—people who thrive on solving complex problems.
We are currently looking for a Customer Service Representative to join our team.ABOUT THE ROLE
The Customer Service Representative will be responsible for coordinating and schedule appointments between members and healthcare providers, providing direct support to members regarding their coverage.KEY RESPONSIBILITIES

• Ensure all customer interactions comply with established procedures and relevant regulations.
• Address customer needs and expectations in a professional and efficient manner.
• Follow up on open cases to ensure timely and satisfactory resolution
• Resolve questions related to policies and benefits.
• Respond quickly to customer concerns, delivering effective solutions and demonstrating a strong commitment to customer satisfaction.

REQUIREMENTS

• High school diploma.
• Bilingual
• At least 1 year of customer service experience.
• Strong communication and interpersonal skills.
• Willingness to continuously learn new products, systems, and policies.
• Demonstrated skills in courtesy, empathy, timely resolution, value creation, and relationship building.
• Ability to pass computer and typing assessments.

WHAT’S IN IT FOR YOU

• A diverse, global organization filled with smart and friendly people.
• Endless career opportunities and clear professional growth paths.
• Competitive salary.
• Benefits package (including medical insurance).
• A positive team environment built on trust, collaboration, and excellence.
• 10% productivity bonus.

MAKE ATENTO YOUR HOME
If you’re smiling right now and feel this is the perfect next step in your career, we want to hear from you!
Apply today and discover why more than 150,000 people worldwide choose to call ATENTO home.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.