Surgical Scheduling Coordinator at HEALTH PLUS ORTHO MANAGEMENT LLC – Danbury, Connecticut

Somers Orthopaedic Surgery & Sports Medicine Group has been providing expert diagnosis and treatment of musculoskeletal conditions and injuries in Carmel, Newburgh, Mount Kisco, Fishkill, New York, and Danbury, Connecticut. Somers Orthopaedic Surgery & Sports Medicine Group physicians specialize in all aspects of orthopaedic care. Somers has partnered with HealthPlus Management, a Physician Support Organization, to provide best-in-class administrative support as they continue to expand their practice. HPM currently provides practice management services to 40+ locations in NY, NJ and CT.

The scheduling coordinator is responsible for answering incoming calls and requests. As a Scheduling Coordinator you will be primarily responsible for obtaining patient information and scheduling their appointments for the 5 locations as well as responding to online inquiries.

Responsibilities:

• Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
• Maintain the daily operations of the office by following standard operating procedures and guidelines
• Contribute to team effort by smoothly transitioning into daily roles as needed
• Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Respond to inquiries, resolves risen issues, schedule patient appointments
• Other administrative tasks as needed

Knowledge and Experience

• 1+ years of relevant medical administrative experience, preferred
• Experience with medical insurance/verification is a plus
• Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
• Experience with EMR, preferred
• Strong computer knowledge and windows program including Microsoft word/excel

Skills and Abilities

• Excellent verbal and written communication
• Outstanding customer service skills
• Exceptional organizational and time-managements skills - the ability to multi-task is a must
• Adaptability and flexibility while working in a fast-paced environment
• Problem-solving ability and aptitude
• Outcome-focused, with an ability to work under pressure
• A solution-oriented mindset
• A strong sense of urgency and focus in accomplishing tasks

Schedule: Monday-Friday, 8:00am-4:30pm
Pay: $24-28/hour