Regional Director of Patient Success- Southeast Florida at Elite DNA Behavioral Health – West Palm Beach, Florida

Job Description:

The Regional Director of Patient Success is a high-impact leadership role responsible for overseeing the success of five outpatient behavioral health clinics spanning from Stuart, FL to Delray Beach, FL. This role ensures the delivery of high-quality, accessible, and efficient mental health services by driving performance, patient satisfaction, employee engagement, and financial sustainability across all assigned locations.

Key Responsibilities:

• Provide direct leadership to clinic office managers and oversee all day-to-day operations within the region.
• Monitor and improve provider productivity, patient access, and schedule optimization.
• Ensure compliance with organizational policies, HIPAA, and all applicable state and federal regulations.
• Partner with clinical leadership to support high standards of patient care, outcomes, and service delivery.
• Lead strategic initiatives to drive growth, improve operational efficiency, and meet revenue goals.
• Analyze and manage P&L statements, budgets, staffing ratios, and facility performance.
• Collaborate with Human Resources on recruitment, retention, onboarding, and performance management of staff.
• Facilitate communication between clinics and corporate leadership to ensure alignment with company vision and goals.
• Identify barriers to success at the clinic level and implement data-driven solutions.
• Conduct regular site visits to maintain strong visibility, accountability, and engagement across the region.
• Lead training, mentorship, and development for emerging clinic leaders and managers.
• Maintain an in-office presence in the designated "home" location 2-4 days per week.
• Travel regularly within the Southeast Florida region (Stuart to Delray Beach).

Required Skills & Qualifications:

• Minimum 5+ years in a multi-site leadership role at the Director level or higher, preferably in healthcare or behavioral health.
• Proven track record of driving performance metrics, staff development, and operational excellence.
• Strong knowledge of behavioral health services, scheduling efficiencies, and insurance reimbursement models.
• Proficient in data analysis tools, EMRs (e.g., Athena, NextGen), and Microsoft Office Suite.
• Proven ability to develop talent, lead changes, and drive results in a fast-paced, evolving environment.
• Excellent verbal and written communication skills, including the ability to present complex information clearly.
• Bachelor’s degree required, education in healthcare administration, business, or related field (Master's preferred)

What We Offer:

· Competitive compensation and bonus structure

· Mileage and travel reimbursement

· Comprehensive benefits package including medical, dental, vision, and 401(k)

· Opportunities for advancement within a growing organization

· A mission-driven culture that supports community wellness and team collaboration

Join Us: If you're a strategic leader with a passion for operational excellence and a heart for behavioral healthcare, we invite you to be part of something meaningful at Elite DNA Behavioral Health.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Family leave
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Ability to Commute:

• Pay: $75,000.00 - $80,000.00 per year