Manager of HR Operations at Cedarhurst Senior Living – St Louis, Missouri

About Cedarhurst: Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a fulfilling lifestyle. This role will support Cedarhurst Senior Living, along with its sister companies under The Dover Companies umbrella, including Dover Health, Dover Development, Dover Capital, and Brahms Construction.

Why Work for Cedarhurst:

• At Cedarhurst, our core values guide how we work together and how we care for those we serve. We expect every team member to be passionate, trustworthy, empathetic, positive, respectful, and approachable. Being part of Cedarhurst means making a meaningful difference every day.
• We believe our team is our greatest strength. That’s why we invest in comprehensive training, as well as opportunities for both personal and professional growth. We’re committed to promoting from within and supporting team members who want to build their careers with us.
• Cedarhurst offers a competitive benefits package, including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match (after one year of service) for eligible employees.
• Additional Benefits Include:
• Work that makes a difference in the lives of our residents and community
• An on-site gym with brand-new equipment
• A personal trainer offering daily group classes, stretching sessions, and one-on-one training
• Catered lunches twice a week, prepared by our on-site chef
• Monthly team events and more

Position Summary:

The Manager of HR Operations, reporting directly to the Director of HR, is responsible for leading and optimizing the infrastructure, systems, processes, and compliance framework that support the initiatives of the Dover Companies. This role ensures operational excellence across HR service delivery, data integrity, reporting, and process standardization, enabling a high-quality employee experience at scale. This position partners with Payroll, Employee Relations, and Talent Acquisition to ensure seamless coordination and efficient HR operations across the organization.

Essential Duties:

The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Lead day-to-day HR operations, ensuring efficient, consistent, and scalable service delivery across the employee lifecycle
• Partner with HR leadership and teams to drive collaboration, provide operational support, and ensure successful execution of initiatives across HR functions
• Identify, develop, and implement standardized workflows and procedures to improve departmental productivity
• Lead HR operational projects, implement best practices, and leverage technology to improve efficiency and employee experience
• Own and optimize the HR Information System (HRIS) and related tools
• Directly supervise the HR Coordinator(s) position; foster a culture of continuous improvement, accountability, and customer service
• Manage and optimize HR systems to ensure efficient operations and accurate record-keeping
• Own and manage the HR ticketing system, including design, maintenance, and optimization, while ensuring timely resolution of requests
• Generate and analyze HR reports and metrics to provide actionable insights and support data-driven decision-making
• Partner with the Director and company leadership to develop, communicate, and implement HR policies, procedures, training and requirements
• Ensure full compliance with all labor laws and regulations, including data privacy, HIPPA, and anti-discrimination policies
• Project manage new development and acquisition HR structures and systems, ensuring consistency with organizational and compliance standards
• Conduct regular audits and address compliance issues promptly
• Develop and implement a standardized offboarding workflow, documentation, and compliance requirements
• Assist the Director with managing the HR department budget, including vendor contracts and expense tracking
• Lead collaboration with cross-functional teams to design and generate custom HRIS reports that meet business needs
• Partner with the Director to shape and execute the overall HR strategy, ensuring alignment with organizational goals and business priorities
• Other duties as assigned

Qualifications, Education and/or Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

• Bachelor’s degree in human resources, business administration, or a related field is required
• A minimum of five (5) years of experience in HR operations, including HR systems management, is required
• A minimum of two (2) years of experience in directly managing employees is required
• Strong understanding of labor laws, compliance requirements, and change management principles is required
• Proficiency in HR software and data analysis tools is required; experience with Paylocity is a plus
• Experience in senior living, construction, home health, hospice, and/or pharmacy is a plus
• Active certification from SHRM or HRCI is preferred
• Proficiency in Microsoft Suite is required

Working Conditions:

As part of The Dover Company’s commitment to providing outstanding care and support, the company ensures that staff work under conditions that prioritize safety, collaboration, and professional growth. The conditions listed below define the experience of working in the Home Office or remotely.

• This position may involve a range of physical activities, including those outlined in the Essential Duties, but is not limited to them. This position may need to walk or stand for extended periods, especially when conducting safety inspections, audits, or incident investigations
• This position may need to lift to twenty (20) pounds
• This position may need to move through areas of the corporate office or other worksites of the organization
• Excellent interpersonal and communication skills with the ability to build relationships at all levels of the organization is required of this role
• The individual in this position is responsible for maintaining a safe work environment by actively preventing accidents, preserving equipment, and promoting safe working practices
• This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work environment
• Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge
• This position is required to work onsite at the St. Louis Dover Companies headquarters
• While travel for this role is not anticipated, there may be situations that arise that require this role to travel to an offsite company location. Anticipated potential travel does not exceed 10% of the annual work of this position

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.