Customer Service Representative - San Antonio, TX at Frontier EmployeeCo LLC – Poteet, Texas

Promptly and professionally answer inbound calls with the goal of providing an exceptional client experienceManage difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistanceProvide accurate information about products and services to the customerAccurately document all calls and account informationIdentify and educate customers on services/products with the intent of suggestive upsellingProcess customer paymentsPerform outbound collection callsReview, monitor, and follow up on any assigned accounts as appropriateProtect customer information by keeping all information confidentialUpdate job knowledge by attending training and educational opportunitiesPerform other assignments and duties as directed by supervisorMINIMUM QUALIFICATIONS