Subscription Operations Specialist (Fully Remote) at Rise Vision – Wichita, Kansas

Rise Vision is used in 100+ countries by organizations of all sizes, is highly rated, and has been deeply dedicated since 1992 to making it easy for organizations to communicate better using digital signage. Organizations can be up and running in minutes with easy-to-use software, compatibility with a wide range of hardware, and 500+ professionally designed templates. Rise Vision adds new templates each week, saving organizations hours of content creation time and allowing them to focus on the message they're communicating.

Rise Vision is currently searching for a Subscription Operations Specialist to assist the Finance team, reporting to the Head, FP&A.

**This is a fully remote role**

Mission of Subscription Operations Specialist:

As a Subscription Operations Specialist you are accountable for the setup, changes and cancellations of all subscriptions. You follow defined policies to ensure the accuracy and completeness of invoices. The subscription operations specialist ensures that outstanding invoices are followed up on within the defined processes.

You are the expert in the subscription management system and understand how changes impact the accuracy of the reporting metrics and the integrity of the financial statements. Issues with processes as defined or new situations that arise where a process is not defined are identified and resolved with your team lead.

Subscription Operations meets the service level agreements with their customers, that is the internal departments of Rise Vision. You have an understanding of SAAS metrics and how they are calculated. You understand the revenue forecast, budget and trigger points and are able to provide analysis on actual results and the impact on Rise Vision’s forecast.

Subscription Operations is current with technology and trends and continually looks for ways to improve our processes.

This position will report to the Head, FP&A.

Responsibilities:

• You are accountable for subscription management setup, changes and cancellations, and ensure the accuracy and completeness of invoices.
• Monitor billing inbox answering customer related billing questions and resolution of any issues.
• Partner with the Head of FP&A and team members to improve, automate and simplify existing reporting, and ensure it is clearly communicated to stakeholders in a business context.
• Learn about the overall business in order to ensure development of reporting to better understand, analyze and predict financial trends.

• Background in Finance, Accounting, Business; or a related field
• 2 - 4 years of experience in the field
• Must have experience working within a SaaS environment
• Must have experience in Subscription Management Systems
• Strong understanding of financial principles, accounting concepts, and financial statement analysis.
• Proficiency in financial modeling and data analysis using tools like Excel.
• Experience with data visualization software is nice to have.
• Knowledge of financial software and systems (e.g., ERP systems, financial reporting software).
• Excellent problem-solving and critical thinking skills.
• Attention to detail and strong organizational skills.
• Strong communication and presentation skills.
• Ability to work independently and as part of a team.