ENFORCEMENT/AMBASSADOR at Pivot Parking LLC – WILMINGTON, North Carolina

Job Summary:

The Parking Enforcement Agent plays a vital role in ensuring compliance with parking regulations and

maintaining order within designated parking areas. This position involves patrolling assigned areas, issuing

citations for parking violations and providing assistance to the public regarding parking regulations. The

Parking Enforcement Agent serves as a representative of the parking authority, promoting public safety and

efficient use of parking facilities.

Key Responsibilities:

• Patrol assigned parking areas on foot, bicycle, or vehicle to identify parking violations, such as

expired meters, improper parking, or unauthorized use of parking spaces.

• Monitor parking facilities for any signs of illegal activity, vandalism, or safety hazards, promptly

reporting any concerns to supervisory staff or law enforcement.

Issuance of Citations:

• Issue parking citations to vehicles found in violation of parking regulations, accurately documenting

the infraction and location.

• Explain parking regulations to violators and provide information on citation payment procedures

and appeals process.

• Ensure proper documentation and recording of issued citations, including license plate numbers,

vehicle descriptions, and violation details.

Customer Service:

• Provide courteous and professional assistance to the public, answering questions and providing

information regarding parking regulations, payment options, and parking facilities.

• Address complaints or disputes related to parking citations, explaining the citation process and

procedures for contesting violations.

• Assist motorists with vehicle lockouts, flat tires, or other minor vehicle-related issues as needed.

Equipment Maintenance: (Where applicable)

• Maintain and inspect parking enforcement equipment, such as handheld citation devices, chalk

markers, and digital cameras, ensuring proper functionality and accuracy.

• Report any equipment malfunctions or deficiencies to supervisory staff for timely repair or

replacement.

Documentation and Reporting:

• Complete and submit daily activity logs, detailing patrol routes, citations issued, and any

noteworthy incidents or observations.

• Compile statistical data on parking enforcement activities, including citation issuance rates,

compliance levels, and areas of high violation frequency.

• Assist in the preparation of reports and presentations summarizing parking enforcement efforts and

outcomes.

Qualifications:

• High school diploma or equivalent; additional education or training in law enforcement, criminal

justice, or related field is advantageous.

• Previous experience in parking enforcement, security, or law enforcement is preferred.

• Knowledge of parking regulations, traffic laws, and enforcement procedures.

• Strong communication and interpersonal skills, with the ability to interact professionally with the

public and address conflicts or disputes effectively.

• Ability to work independently and make sound judgments in enforcing parking regulations.

• Physical fitness and stamina to patrol parking areas on foot or by bicycle for extended periods.

Working Conditions:

• The Parking Enforcement Agent typically works outdoors, patrolling parking areas in various

weather conditions, including heat, cold, rain, or snow.

• The position may require walking or standing for extended periods and occasional lifting of

lightweight objects.

• Evening, weekend, and holiday work is common, depending on parking enforcement schedules and

requirements.

Disclaimer:

The above job description is intended to outline the general nature and level of work performed by

individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties,

and qualifications required. Management reserves the right to modify, add, or remove duties as necessary

to meet the needs of the organization