Program Coordinator-37.5 hrs., Worcester at UMass Memorial Health – Worcester, Massachusetts

Position Title: Program Coordinator-37.5 hrs., Worcester

Location: Worcester, MA

Time Type: Full time

Remote Type: On-site (100% Onsite)

Job Category: Therapy Services

Job Family: Behavioral Health

Job Type: Regular

Req ID: R26101438

Description:

Are you a current UMass Memorial Health caregiver? Apply now through Workday.


Exemption Status:
Exempt

Hiring Range:
$56,056.00 - $100,900.80
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:
Holidays - Every Other Holiday, Monday through Friday, Weekends (Saturday and Sunday)

Scheduled Hours:
Mixed shifts

Shift:
4 - Mixed Shift, 7.5 Hours (United States of America)

Hours:
37.5

Cost Center:
71000 - 0658 Sagamore St.

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Joining UMass Memorial Health – Community Healthlink (CHL) makes you part of a team doing work that is often life changing for those we serve. We provide high-quality behavioral health care services to individuals, couples, and families that is fulfilling both professionally and personally. CHL has been a leader in central and north Worcester County for over four decades in providing care to those facing mental illness, homelessness and substance use and recovery.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Oversees the operation of the residential component to which assigned consistent with the administrative, programmatic, and clinical polices of Community Healthlink (CHL) and stakeholders.

I. Major Responsibilities:

1. Provides oversight of assigned residential program.

2. Ensures operational budget for the program is reconciled.

3. Develops budget alongside finance for the areas managed and ensures financial goals are met.

4. Orients and trains new managers to daily operations of the program and division procedures. Ensures all staff are oriented, trained, and maintains required trainings ongoing as required by CHL and provides direct supervision to program managers and ensures direct supervision of all staff is provided as expected by CHL policy and regulatory body.

5. Facilitates the process for referrals, admissions, and discharges.

6. Strives to maintain maximum capacity and ensures regulatory staff ratios set by regulatory body.

7. Takes personnel action regarding hiring and disciplinary procedures.

8. Participates in administrator on-call rotation following CHL and program policy.

9. Serves as liaison among other departments and agencies to facilitate continuum of care.

10. Identifies problem areas and coordinate work for upkeep of site.

11. Ensures day-to-day upkeep of residence and workplace. Works with residents and staff to maintain the residence daily including chores, bedroom upkeep, yard, and other housekeeping duties.

12. Ensures accuracy and timeliness of resident calendar, admission, and discharge forms.

Standard Management Level Responsibilities:

1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.

2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.

3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.

4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.

5. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients, and visitors.

6. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

1. High School diploma.

2. Current and valid United States driver’s license is required for Faith House, Beryls House, and Orchard Street. Current and valid United States driver's license and ability to provide registered and insured automobile for work related purposes including transporting Persons in a personal vehicle required for all other programs.

3. MAP, CPR, First Aid certifications must be completed within the first six months after hire date.

4. Satisfactory CORI background check.

5. Current valid US-issued driver’s license and a registered, inspected, and insured automobile for work related purposes including transporting clients in a personal vehicle [or a company

Preferred:

1. Bachelor's degree in social work or related human services field

Experience/Skills:

Required:

1. Minimum two (2) years of related experience.

Preferred:

N/A

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

About Us:

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or "caregiver" fills an important role for our patients and their families every day. Who is a caregiver? It's not just the person who delivers the care. It's all the people who make it work ... and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.