Front Desk at Legacy Resort – Brainerd, Minnesota

Do you find joy in making lasting memories for others? We invite you to join our caring family at Cragun’s Resort on Gull Lake as a Front Desk Agent! Our front desk team is not just the first and last point of contact for our guests; we are the warm welcome and the heartfelt farewell. We play a crucial role in ensuring every guest feels valued and appreciated during their stay.

We are looking for friendly, organized, and self-motivated individuals who genuinely have a passion for guest service and can thrive in a dynamic environment. We understand that working in hospitality can be demanding, but it is also incredibly rewarding.

Shifts Available:

Options for part-time and full-time schedules are available, and we ask that you be flexible to work weekdays and weekends when needed. Be able to work 7-3pm and 3PM – 11PM

**Key Responsibilities:**

- Warmly greet and register guests upon their arrival, making them feel at home.

- Be attentive to special requests and do our best to accommodate them.

- Efficiently manage guest check-ins and check-outs to ensure a smooth experience.

- Handle cash and credit card transactions with care, adhering to proper cash-handling procedures.

- Maintain accurate room status and tracking, always keeping our guests' needs at heart.

- Provide insightful information about room types, rates, and resort amenities to guide our guests in making informed choices.

- Offer options and alternatives to ensure every guest’s needs are met.

- Ensure the security of guest room keys with a focus on trust and safety.

- Answer guest inquiries and resolve any concerns with professionalism and empathy.

**Requirements:**

- A positive, “Guest First” attitude, fueled by a true passion for customer service.

- Strong multitasking and organizational abilities to manage the busy pace of the front desk.

- A friendly, professional, and enthusiastic demeanor that uplifts everyone's spirits.

- Willingness to work a flexible schedule, including evenings and weekends.

- A valid driver’s license is required.

- Must be at least 16 years of age or older.

- Previous hospitality experience is a bonus but not necessary.

- Comfortable communicating on the phone, as it’s an important part of connecting with our guests.

**Why Join Our Team?**

We offer competitive wages ranging from $12 to $16 per hour, along with wonderful employee perks, such as:

- Discounts on marina rentals to enjoy our beautiful surroundings.

- Food and beverage discounts to treat yourself.

- Lodging discounts for your getaway needs.

- Savings in our gift shop to take a piece of Cragun’s home with you.

- Significant discounts at our award-winning golf courses for those who love to swing.

At Cragun’s, we believe in the power of hard work, teamwork, family, and of course, fun. If you're ready to be part of a supportive and energetic team that truly values each member and every guest in the Lakes Area, we’re excited to meet you!

Apply today, and let's work together to create unforgettable experiences for our guests.