Sales Administrator at StepStone Hospitality Inc. – Arlington, Virginia

The Hotel Sales Administrator provides essential administrative and operational support to the sales department. This role ensures smooth coordination of sales activities, maintains client relationships, and assists in achieving revenue targets by supporting sales managers and handling day-to-day sales operations.

Key Responsibilities

• Assist the sales team in managing corporate, group, and event bookings
• Prepare sales proposals, contracts, and presentations for clients
• Maintain and update customer databases and CRM systems
• Respond to client inquiries via phone, email, and in person
• Coordinate site visits, client meetings, and hotel tours
• Track sales performance metrics and generate reports
• Support the planning and execution of events, conferences, and group stays
• Liaise with other departments (front office, housekeeping, catering) to ensure seamless service delivery
• Process contracts, deposits, and billing documentation accurately
• Manage room blocks and group reservations
• Interact with Revenue Director regarding cut off dates, group pick up and cancellations

• Previous experience in hotel sales, hospitality, or administrative support
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Familiarity with hotel management or CRM software (e.g., Opera, Delphi) is a plus
• Attention to detail and problem-solving abilities