Express Lube Service Advisor at Stocker Chevrolet, Inc. – State College, Pennsylvania

Subaru Express Service Advisor

We are seeking a dedicated and customer-focused Subaru Express Service Advisor to join our dynamic service team. In this role, you will serve as the primary point of contact for customers seeking quick and efficient vehicle service, ensuring a seamless and positive experience. If you have excellent communication skills and a passion for automotive service, we invite you to apply and become part of our growing organization.

Key Responsibilities:

- Greet customers promptly and professionally, assessing their vehicle service needs

- Explain service recommendations and provide accurate estimates of costs and timeframes

- Coordinate with technicians to ensure timely completion of services

- Maintain clear communication with customers regarding service progress and any additional needs

- Document all customer interactions and service details accurately in the system

- Upsell additional services when appropriate, based on customer needs and vehicle condition

- Ensure customer satisfaction by delivering exceptional service and follow-up

- Adhere to all safety and operational procedures within the service department

Skills and Qualifications:

- Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred

- Strong communication and interpersonal skills

- Ability to explain technical information clearly and effectively

- Excellent organizational and multitasking abilities

- Valid driver’s license

- Professional appearance and positive attitude

- Ability to work efficiently in a fast-paced environment

Join our team and enjoy a collaborative work environment that values growth, integrity, and customer satisfaction. We offer competitive compensation, ongoing training, and opportunities for career advancement within our dealership.

• Listen to customers’ and discuss needed service maintenance
• Present multipoint vehicle inspection results to customers.
• Verify warranty, insurance or contract coverage for service
• Calculate and provide customer with an estimate of these expenses for needed services
• Explain process to clients so they understand what to expect and with their automobile service
• Record information gathered from each visit in appropriate database
• Draft order for repair with all information that has been gathered outlined clearly
• Work with supervisors, Technicians and the rest of team to provide a positive and expedient resolution for clients.