Guest Services at Live Nation – Philadelphia, Pennsylvania

WHO ARE WE?

Live Nation Entertainment is the worlds leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

US Concerts is seeking a Guest Service team member. The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

WHAT THIS ROLE WILL DO

Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.

Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.

Refer unresolved customer grievances to designated departments for further investigation

Solicit sales of new or additional services or products.

Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.

Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.

Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.

Other tasks as assigned by the Guest Services Manager

WHAT THIS PERSON WILL BRING

High School Diploma or equivalent

At least 2 years in Customer Service and communications

Strong strategic thinking and creative problem-solving skills

Excellent verbal, written and interpersonal communication skills

Acute sense of judgment, tact and diplomacy

A strong-sense of teamwork and ability to execute programs

Excellent verbal and written communication skills