Hampton Inn Emporia - Front Desk Agent in Emporia, Virginia at Aimbridge Hospitality
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Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
The Hampton Inn Emporia hotel is located off I-95 and provides the perfect base for discovering Emporia. Travelers can schedule a visit to the beautifully restored Village View Historical Home and discover how a rural family lived in our area during the 1830s. From fishing, swimming and hiking to history and festivals, there is always something going on near our hotel in Emporia, VA. Guests can host a meeting or important event for up to 90 guests in our meeting room, or catch up with work in the business center. They can relax in a comfortable guest room with a TV and free WiFi and unwind on a clean and fresh Hampton bed
Application deadline for Colorado positions: