Store Manager in Santa Barbara, California at The Good Feet Store

A Good Feet Store Store Manager is responsible for the overall operations of a Good Feet Store, overseeing sales, customer service, staff management, inventory control, and ensuring a positive customer experience by providing expert advice on foot care products, particularly focusing on personalized orthotics, while maintaining compliance with company standards and driving sales goals within the store. Key Responsibilities:

• Sales Leadership:
  • Achieve sales targets by motivating and coaching sales associates to effectively present and sell personalized orthotics and other foot-related products.
  • Conduct sales meetings, set individual sales goals, and track performance metrics.
  • Provide expert knowledge on foot health and product benefits to customers.
• Customer Service:
  • Foster a customer-centric environment by ensuring exceptional customer service standards are met.
  • Address customer concerns promptly and professionally, resolving issues to maintain customer satisfaction.
  • Build strong customer relationships through personalized consultations and follow-ups.
• Staff Management:
  • Hire, train, and develop a high-performing sales team.
  • Conduct performance reviews, provide feedback, and address employee concerns.
  • Assign tasks and responsibilities to ensure smooth store operations.
• Operations Management:
  • Oversee inventory management, including stock levels, ordering, and preventing stock discrepancies.
  • Maintain visual merchandising standards to create an appealing store environment.
  • Ensure compliance with company policies, procedures, and safety regulations.
• Marketing and Promotion:
  • Implement marketing strategies to attract new customers and drive foot traffic.
  • Participate in community events and promotions to increase brand awareness.
  • Analyze sales data to identify trends and adjust marketing tactics accordingly.

Required Skills and Qualifications:

• Strong sales and customer service skills with a proven track record in retail
• Leadership and team management experience
• Excellent communication and interpersonal skills
• Ability to analyze data and make informed business decisions
• Retail operations management experience preferred

Salary

• Average annual salary $66,000 - $94,000 including personal and store commission
• Starting pay is $25.00 per hour plus personal and store commission
• Personal commission is tiered 2-5% per pay period
• Store commission is tiered 1/2-2% per pay period