Home Care Branch Manager (Field Operations) at Senior Solutions Home Care – Crossville, Tennessee

Senior Solutions Home Care s a locally owned, non-medical home care agency serving seniors and adults with disabilities across Tennessee. We are seeking a healthcare field leader to oversee client services, supervise caregivers, and support local branch growth.This is a hands-on field operations role. Candidates must have prior experience in home care, healthcare, or community-based services.

The Branch Manager is responsible for

• Conducting in-home client assessments and supervisory visits
• Coaching and holding caregivers accountable to performance standards
• Addressing client concerns and resolving service issues professionally
• Ensuring compliance with company policies and state regulations
• Supporting intake and service starts
• Building relationships with referral partners and community organizations
• Contributing to branch growth and client census

You will spend significant time in the field — in client homes and within the community.This role requires independent decision-making, professionalism, and comfort having direct performance conversations.

What We’re Looking For

• 2+ years of experience in home care, healthcare operations, assisted living, or community-based services
• Experience supervising, coaching, or conducting quality visits with staff
• Experience handling client or family concerns
• Strong communication and documentation skills
• Professional presence in client homes and healthcare settings
• Ability to work independently and manage multiple priorities

Required:

• Valid driver’s license and reliable transportation
• Ability to travel locally (up to 50 miles)
• Ability to pass background and drug screening

Preferred:

• Experience in non-medical home care
• Experience with care management systems
• Community outreach or referral relationship experience

What This Role Is Not

• Not a retail management position
• Not a desk-based administrative role
• Not a bedside-only caregiving role

This is a field-based healthcare leadership role focused on quality, accountability, and growth.

Benefits

• Medical, dental, vision insurance
• 401(k) retirement plan
• Company vehicle with gas card
• Paid Time Off (PTO) + paid holidays
• Daily pay option
• Employee Assistance Program (EAP)
• Employee discount program

If you have healthcare field experience, are comfortable supervising staff, and are ready to step into a leadership role with accountability, we encourage you to apply.Senior Solutions Home Care is an Equal Opportunity Employer.