Client Care Manager in Baltimore, Maryland at Brighter Stronger Foundation LLC

OUR MISSION, VALUES, AND CULTURE

Founded in 2010, Brighter, Stronger Foundation (BSF) was created to meet the unmet behavioral health needs of individuals and families across Baltimore and surrounding counties. Built on a client-first philosophy, BSF delivers high-quality, home and community-based services that promote recovery, rehabilitation, and meaningful community integration.

Licensed by the State of Maryland and CARF-accredited, BSF has a team of 200+ dedicated professionals committed to improving lives and helping families achieve measurable outcomes.

POSITION DETAILS

• Reports To: Vice President, Client Services and Programs

• Schedule: Monday–Friday; evenings and weekends required

• Work Arrangement: In-person | Front Desk

• Locations: Abingdon, Maryland & Essex, Maryland

POSITION SUMMARY

We are seeking an organized, detail-driven Client Care Manager with healthcare and administrative experience to support our client services team. This role coordinates authorizations, insurance processes, scheduling, compliance, and front-desk operations while providing professional and empathetic service. The ideal candidate is a quick learner who takes initiative, solves problems proactively, and makes sure nothing falls through the cracks.

Operational Management

• Oversee daily program operations to ensure efficiency and effectiveness.
• Manage scheduling of staff, program services, and Client appointments.
• Ensure smooth Client flow and minimize wait times by optimizing operational processes.
• Oversee utilization management processes to maximize resource allocation and ensure cost-effective care delivery.
• Coordinate credentialing for providers to maintain compliance with licensing and payer requirements.
• Implement and monitor billing follow-up processes to ensure timely claim resolution and maximize revenue.
• Develop and execute marketing strategies to increase Client volume, community engagement, and service visibility.
• Ensure compliance with all healthcare regulations, policies, and standards.

• Recruit, onboard, train, and supervise administrative and clinical staff.
• Conduct performance evaluations, identify training needs, and implement staff development programs.
• Resolve workplace conflicts and foster a positive, collaborative work environment.
• Schedule staff to align with program needs and ensure adequate coverage at all times.

• Monitor and manage program budgets, financial reports, and billing practices.
• Ensure financial targets are met through cost control, revenue enhancement, and efficient resource utilization.
• Oversee billing, coding, and insurance reimbursement processes, addressing any issues to prevent delays or denials.
• Negotiate contracts with suppliers, vendors, and third-party payers to optimize program resources.

• Maintain high standards for Client care, safety, and satisfaction.
• Address Client complaints, resolve service-related issues, and implement improvements based on feedback.
• Develop and manage Client care programs to enhance outcomes and experiences.

• Ensure adherence to healthcare laws, including HIPAA, OSHA, and state-specific regulations.
• Develop and implement quality control programs to maintain and improve Client care standards.
• Lead efforts to maintain accreditation and prepare Brighter Stronger Foundation for audits and inspections.

• Analyze program performance data to identify areas for improvement and growth opportunities.
• Develop and implement long-term strategies to improve efficiency, expand service offerings, and increase Client volume.
• Stay updated on industry trends and integrate innovative practices to enhance program operations.

• Act as the main point of contact between program staff, physicians, and management.
• Coordinate with external partners, including insurance companies, suppliers, and healthcare organizations.
• Serve as a liaison between Brighter Stronger Foundation and the community, promoting services and building relationships.

MINIMUM REQUIREMENTS FOR SUCCESS

• Healthcare and administrative experience, preferably in behavioral health or a related service environment.

• Working knowledge of authorizations, insurance processes, scheduling coordination, and compliance requirements.

• Strong organization and attention to detail, with the ability to manage multiple priorities and deadlines.

• Professional, empathetic communication skills with clients, families, staff, and external partners.

• Ability to learn quickly, take initiative, proactively resolve issues, and follow through to completion.

• Bachelors Degree in Psychology, Social Work, or related Field and a minimum of 5 yrs experience or Master Degree and 3 yrs experience

WHAT WE OFFER

• Competitive full benefits package.

• Roth 401(k) or Standard 401(k) with company match.

• Comprehensive Medical, Dental, and Vision Insurance.

• Health Savings Account (HSA) options.

• Generous Paid Time Off and Sick Leave.

• Flexible scheduling to support work-life balance.

• Employee Assistance Program (EAP).

• Ongoing Professional Development Support.

• Employee Referral Bonus Program.

HOW TO APPLY

If you are ready to bring organization, empathy, and initiative to a mission-driven team, we invite you to apply and join Brighter, Stronger Foundation.

Brighter, Stronger Foundation is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.