Junior Account Manager at Solidifi US

Job Title: Junior Account Manager

Job Category: Non-Exempt

Department: Valuations

Company URL: http://www.solidifi.com

About the Role

The Junior Account Manager is responsible for contributing to and executing the management and strategic direction of our client driven business, ensuring customer needs are met or exceeded through excellent service, proactive communication, operational delivery, and leadership. Junior Account Managers are responsible for monitoring and proactively managing day-to-day client needs. Expectations further include maintenance of client service levels, on-boarding of new customers, and excellent issue resolution. Junior Account Managers communicate directly with external partners and clients while also driving opportunities to grow client business with management support.

Our Valuations team members are focused on seamless communication between clients, independent field agents, and the Solidifi team. By joining this collaborative group of individuals from diverse professional backgrounds, you will be encouraged to broaden your skillset and explore new ways to foster more seamless communication between our clients and nationwide network of field agents.

Responsibilities

• Interaction with company clients (banks and mortgage companies) and external business partners
• Support excellent operational performance through pipeline management, approvals, and reporting.
• Ensure consistent and thorough communication and messaging is delivered.
• Proactively monitor valuation orders through our transaction management platforms to ensure performance targets are achieved.
• Handle 1st level escalations and ensure issue escalation and/or resolution in a timely manner.
• Support and serve as backup for Account Managers
• Monitor, analyze and report on client usage, performance and make recommendations to achieve business targets.
• Coordinate with Account Managers and Director of Operations to identify areas of opportunity.
• Support the development and growth of client relationships through strategic plan execution, supported by management.
• Other duties and projects as assigned.

Skills and Expertise

• Bachelor’s or associate’ degree and/or a minimum of 1-2 years progressive business experience
• Experience/knowledge of the mortgage banking, real estate, or appraisal management industry a plus.
• Incredible attention to detail and sound decision-making skills.
• Customer service, leadership, sales, and communication abilities
• Excellent written and oral communication skills
• Competency in basic computer skills and applications; proficiency in MS Excel preferred.
• Ability to work independently as well as in a fast-paced team environment.
• Ability to multi-task
• Self-starter with enthusiasm and a drive for excellence
• Caring, understanding and flexible team player

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required.

About Solidifi

Solidifi is a leading network management services provider for the residential lending industry. Our platform combines proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. We are a leading independent provider of residential real estate appraisals and title, and settlement services. Our clients include top 100 mortgage lenders in the U.S. and some of the largest banks and insurance companies in North America. Solidifi is a wholly owned subsidiary of Real Matters (TSX: REAL). Visit www.solidifi.com for more information and stay connected with our latest news on LinkedIn.

Benefits

We provide a comprehensive benefits package that includes health, dental, and vision insurance, life insurance (basic and voluntary), short- and long-term disability coverage, FSA plan, 401(k) with company match, Wellness webinars, employee assistance programs, paid time off, volunteer time off, and paid holidays.

Equal Opportunity Employer

Solidifi is an Equal Opportunity Employer; applicants are considered for all roles without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation. Solidifi is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.