Patient Ambassador, Patient Experience - Norton West Louisville Hospital, Days at Norton Healthcare – Louisville, Kentucky

Location: Louisville, Kentucky
Job Category: Nursing Support
Job ID: 154303
Facility Group: Norton West Louisville Hospital
Job Description

Responsibilities

The Patient Ambassador serves as the connection between the patient/family and nurses/providers throughout the patient's experience in the area of responsibility. This includes, but is not limited to, rounding on patients and families through the area of responsibility, providing patients and families with solutions to problems, concerns, or unmet needs, escalating care issues to appropriate nursing staff and bridging the communication gap between providers and patients.

Norton Healthcare is committed to establishing health equity in every neighborhood, and Norton West Louisville Hospital is an example of that commitment put into action. This state-of-the-art facility is being built at 850 South 28th Street and will offer comprehensive services, including a 24-hour emergency department, inpatient care, operating rooms and imaging technology. It will serve both adults and children. It's designed with the voice of the community in mind, and will change health care for generations to come.

Qualifications

Required:

• Three years in customer service

Desired:

• Associate Degree

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Screening requirements:

• Background check
• License & education verification
• Employment reference verification
• Drug Screen

Norton Healthcare offers a competitive benefit package, including:

• Paid vacation, sick days and holidays
• Paid parental leave
• 403b/401k retirement plan
• View more: Benefits Guide
• Medical, Dental, and Vision Insurance

Discover meaningful career opportunities at NortonHealthcareCareers.com.
Norton Healthcare Careers - Together, We Will.

Norton Healthcare is a leader in serving adult and pediatric patients from throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond. The not-for-profit hospital and health care system is Louisville's second largest employer, with more than 20,000 employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Norton Healthcare strives to make the Norton Healthcare Careers site accessible to all job seekers. If you're a candidate with a disability, we will make reasonable efforts to accommodate your needs during the application process.

If you have a disability and need to request a reasonable accommodation, email recruitment@nortonhealthcare.org

Equal Employment Opportunity is the law.