Maintenance Manager at Friedman Realty Group – Phoenixville, Pennsylvania

TITLE: Maintenance Manager
INTERNAL TITLE: Service Manager
STATUS: Full Time
REPORTS TO: Property Manager
FLSA STATUS: Exempt (Salary)

OVERVIEW

The Service Manager is responsible for managing, developing, and mentoring the maintenance team while maintaining the physical condition and appearance of the property. This includes organizing, coordinating and managing the overall maintenance program of the property such as exterior property appearance, timely service request completion, quality and efficient make-ready program, and cost effective inventory control. This position is required to participate within the “on-call” rotation and be available, if necessary, for after-hours on-call staff questions or assistance.

CORPORATE CULTURE AND THE OWNER’S STATEMENT
 
The Corporate Culture and the Owner’s Statement are two sides of the same coin and therefore, they must be blended together, at all times.   Every FRG employee must know that the Owner’s Statement and the Corporate Culture are equally integral and crucial to the management team’s success.
 
At the beginning of each year and sometimes during the year the corporate office will address all employees with a statement outlining the strategic goals and mission of our properties, setting the direction for the months ahead. This communication serves to align all FRG employees with the Owner’s vision and foster a unified commitment to the success of the properties. FRG employees are expected to reflect the Corporate Culture and the Owner's Statement in their everyday actions while contributing to the overall success and well-being of the Company.

ABOUT YOU

You’re a leader.

You’re a humble person who rolls up their sleeves and leads by example. You support, coach, and train your team with patience, understanding, and integrity and you make sure they have the resources they need to thrive. Their success is your success, and you have a natural passion to coach and develop your team.

You’re a master communicator.

You communicate expectations clearly and you make sure everyone is on the same page. You also understand that everyone communicates differently, and you’re able to tailor your approach to create a connection and foster relationships.

You’re results-driven.

While you understand the soft skills required in this position, you also balance these with a consistent and healthy drive to improve performance and meet or exceed performance goals and objectives. You are comfortable being held accountable and you are equally comfortable holding others accountable in pursuit of these goals.

You’re detail-oriented.

You are a craftsman that takes pride in their work and you understand that the smallest details make the greatest impact.

You’re committed to great service.

You take pride in providing our residents with a safe, well-kept community, and you are ready to go above and beyond to make their day. You also recognize that emergencies can happen any time, day or night, and you’re always ready to help our residents and your team members.

ROLE RESPONSIBILITIES

The responsibilities listed below are not all-encompassing. Other related duties may be assigned.

1. Contributes to the curb appeal on a daily basis, ensuring a pristine community presentation including models, tour path, amenities, vacant ready apartments, leasing center and offices (where applicable)

2. Strives to meet or exceed Friedman Five Star Performance Metrics goals set on a weekly, monthly, and annual basis

3. Monitors all property vacancy on a daily basis to make sure turns are being completed in accordance with company timelines and standards

4. Monitors all property open service orders on a daily basis to make sure company standards are being met

5. Oversees job duties of service staff, sets goals, monitors performance, motivates, mentors and adheres to policies while creating a sense of teamwork

6. Researches and evaluates all current and potential products and services

7. Responsible for safety area in shop, ensuring compliance and maintains MSD Sheets

8. Maintains all vehicles including golf carts, and all other machinery and tools owned by the property

9. Schedules and supervises all in-house and/or vendor work

10. Controls inventory, ordering and delivery of approved supplies and equipment

11. Ensures OSHA standards and company safety policies are complied with at all times

12. Responsible for 24-hour response to service requests and after-hours emergency maintenance

13. Schedules, performs and records preventative maintenance

14. Completes required inspections, logs and checklists to minimize liabilities

15. Organizes, prioritizes and ensures service requests and repairs are made accurately

16. Works with Property Manager to obtain competitive bids for capital and maintenance related projects

17. Maintains professional and timely communications with residents

18. Ensures apartments are ready for new residents

19. Maintains vendor relationships and establish good business practices

20. Participates in creating operating maintenance budget; controls expenses and meets budget expectations along with metric goals set on a weekly, monthly and annual basis

21. Trains and develops service team staff, where applicable

22. Works as part of a team and assists team members as needed

23. Follows policies relating to but not limited to Fair Housing, OSHA, and Friedman Realty Group

QUALIFICATIONS

1. High School Diploma or equivalent

2. 3 years general maintenance and 1 year multi-family experience

3. HVAC Certification and CAMT Certification preferred

4. Excellent verbal and written communication skills

5. Ability to troubleshoot and repair HVAC equipment

6. Ability to maintain pool and spa equipment, if applicable

7. Ability to repair plumbing systems, electronic systems and all major appliances

8. Must be able to read and write in English at an intermediate level to read diagrams, meters, instructions, write reports, etc.

9. Must possess strong math and reasoning skills

10. Ability to use of computers to send/receive email, enter data into Excel reports

11. Ability to prioritize, meet deadlines, and work in a multi-tasking work environment

12. Possess excellent interpersonal skills and professionalism
13. Willingness to maintain a flexible, 7 day a week schedule

14. Possess a valid and unexpired Driver’s License

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS
 
While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB DESCRIPTION

This job description is meant to be an outline and is not intended to list all duties and responsibilities and is subject to change based upon the needs of the office, the property, or the company. My signature indicates that I have read, understand, and am capable and willing to perform the role responsibilities of this position.

KEYWORDS: building maintenance, handyman, facilities, facilities maintenance, urgently hiring