Customer Support - L2 in Draper, Utah at Christine Magoon's Production Environment

In this role, you will get to help our customers continually love our company by being their superhero in answering their platform related questions. We will train you on how to triage, direct, and manage customer requests. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service.

• Communicate with customers via inbound phone calls
• Provide follow up to customers via outbound calls and emails
• Clarifying Billing terms with customers, including billing dates, initiation of billing, the breakdown of amounts, etc.
• Reach out to overdue customers to update billing information.
• Upselling customers to annual billing, as well as identifying potential churn risks
• Save the day for our customers by driving an amazing customer experience that makes our customers smile

• Minimum of 1 year of Customer Support experience
• Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels
• Must have solid computer skills, and the ability to adapt and learn technology quickly
• Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues.
• Must have strong soft skills and ability to de-escalate upset customers

• Previous Phone Support experience
• Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved