Pharmacy Manager at District Council of Madison Inc., Society of St. Vincent de Paul – Madison, Wisconsin

Full-time, Exempt | 30 hrs./week | $93,600/yr | Full-Time Benefits

JOB SUMMARY:

The Pharmacy Manager provides strategic, clinical and operational leadership to ensure safe, compliant, and compassionate delivery of pharmacy services to underserved patients without prescription drug insurance coverage. This role oversees all aspects of pharmacy operations, including regulatory compliance and risk management, medication procurement and inventory management, clinical oversight, and staff and volunteer supervision.

The Pharmacy Manager fosters a patient-centered environment grounded in dignity, access to care, and Vincentian values. This role collaborates with healthcare providers, community partners, and internal stakeholders to expand services, improve health outcomes, and ensure adherence to all regulatory and ethical standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Pharmacy Operations & Compliance

• Provide overall leadership and oversight of pharmacy operations, ensuring compliance with all federal, state, and local regulations (including HIPAA)
• Develop, implement and continuously improve and monitor pharmacy operations to ensure high-quality, compassionate outcomes for patients and compliance with laws and regulations, to include policies and procedures, eligibility and forms, patient service, record-keeping, workflows
• Manage the workflow of the pharmacy, to include assigning roles, staffing and scheduling, coordinating activities, promoting teamwork, assigning special tasks, prioritizing and scheduling tasks, soliciting suggestions from staff, preventing backups, ensuring efficiency, and performing opening, closing, and shift change duties.
• Lead internal and external audits (e.g., supervision, state inspector, patient assistance programs) as related to prescriptions files, inventories, legal documentation, licenses, etc.
• Adhere to government laws and regulations, policies and procedures of SVdP, ethics and codes of conduct.
• Prepare, maintain, and submit all records, reports, and other documentation as required by state and federal laws (e.g., copies of prescriptions, regulatory reports, etc.), and all documentation required to run the business (e.g., operating statements, performance indicator reports, supervision notes, deletions, transfers).
• Ensure information technology support, including maintaining working knowledge, implementing new systems, and responding to problems.
• Manage the maintenance, housekeeping, and improvement of the pharmacy, including repairs, cleaning, new equipment, and changes to the layout to ensure a well-functioning, presentable, and efficient pharmacy.
• To manage all aspects of the pharmacy operations to accurately fill prescriptions and provide high quality patient care through efficient use of the pharmacy staff and technology.

Inventory & Financial Stewardship

• Review and analyze patient service, fi nancial, and inventory information, including pharmacy budgets, inventory reports, and expense reports to understand pharmacy performance and to identify trends, problems, and opportunities for improvement. Manage inventory by maximizing inventory investment by ordering and returning items, monitoring levels, and anticipating needs to minimize high-cost orders, expired and recalled stock, overstock and slow-moving items, and reconciling stock exceptions and partial fills, leveraging company resources, etc.
• Participate in and manage loss prevention activities, including conducting audits, checking security, verifying vendor deliveries, and implementing policies, procedures and internal controls.

Staff & Volunteer Leadership

Working with paid and volunteer staff members:

• To select, train, evaluate, develop, schedule, coordinate, and supervise pharmacy personnel.
• Train staff, including orientation, on-the-job training, cross training, answering questions, determining training needs, following up to ensure training is used, and coaching.
• Manage staff member performance, including assigning responsibilities, setting goals and expectations, observing performance, providing feedback, giving assistance, solving problems, and conducting reviews.
• Provide employee and volunteer time reporting.
• Address performance concerns through appropriate documentation and corrective action processes.
• Provide evaluations and other reporting as required by the School of Pharmacy and others.

Community Engagement & Outreach

In cooperation with SVdP staff:

• Represent the pharmacy in internal and external meetings, partnerships, and community events. Develop and maintain beneficial relationships with the medical community including physicians, nurses, and other health care providers by medical detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
• Promote the pharmacy and services to the health care community including hospitals, physicians, physician practices, social health care agencies, health departments, etc. to increase awareness, access, and community impact.
• Market pharmacy services for fund-raising purposes to the Madison/Dane County, WI community and other relevant groups.

Clinical Oversight & Patient Care

Supervise, facilitate and/or perform, as appropriate:

• Review and verify prescriptions to include ensuring information is entered correctly, verifying medicine is correct, weighing/counting dosage units, and checking for possible interactions.
• Fill prescriptions, as necessitated by staffing and workload, by retrieving prescriptions, entering into the patient record, counting or measuring amount, putting medicine into vial, printing and affixing label, printing receipt, putting correct information in computer, taking and giving transfers, etc.
• Contact medical providers’ offices to clarify prescriptions, dosages, refills, interactions, and allergies, and to suggest alternative medications, and answer medical provider questions.
• Provide patient counseling on medications and answer their questions on usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the- counter products, and refers to medical provider as needed to ensure medicine taken correctly, health needs addressed, and satisfaction with service.
• Ensure proper processing of materials required for patient access to medications available through patient assistance programs.
• Respond to special needs of patients, including helping select or use special items (e.g., blood pressure and blood glucose monitoring), contacting patients when there are delays, conducting investigations, ordering special items, knowing patient names, following up, solving problems, etc.
• Respond to patient concerns and resolve service issues in a timely and respectful manner.
• Provide educational programs and preventive care services (e.g., immunizations, diabetes awareness).
• Perform other pharmacist tasks (e.g., drug therapy reviews, medication therapy management, prescription compounding, and brown bag reviews).

Organization & Mission Alignment

• Uphold Vincentian values by providing assistance to those in need on a person-to-person basis while conscientiously maintaining the confidentiality and dignity of those who are served.
• To foster a culture of teamwork, collaboration, inclusion, and belonging.
• Promote volunteerism and community engagement within pharmacy operations.
• To advise and respond to recommendations of the SVdP Pharmacy Advisory Board.
• Adhere to the Safeguarding Policy by ensuring timely completion of mandatory training, staying updated on relevant training modules, and undergoing the necessary background checks to maintain compliance.

QUALIFICATIONS & KEYS TO SUCCESS

• Currently licensed as a Pharmacist and in good standing in the State of Wisconsin.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.
• Minimum 2 years of pharmacy experience in a community or outpatient setting including prescription filling and verification, records and legal compliance, pharmacy operations, inventory control, and software and technology systems.
• Minimum 3 years of supervisory or management experience, preferably in a social service setting, to include planning, organizing, and directing the work of pharmacy staff.
• Strong organizational, interpersonal, written and oral skills.
• Able to work with people of diverse backgrounds in a faith-based setting.
• Demonstrated ability to communicate and work effectively with diverse populations in a mission-driven environment.
• Demonstrate the implementation of best practices as required by the SVdP Safeguarding policy when interacting with children and vulnerable adults.

PREFERRED SKILLS

• Bilingual (English and Spanish)
• Experience in non-profit, charitable, or community health settings

PHYSICAL AND MENTAL REQUIREMENTS

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. While performing the duties of this job:

• The employee is frequently required to stand, walk, talk and hear, and use hands to finger, handle, or touch objects, tools, or controls.
• The employee must regularly lift and/or move up to 20 pounds without assistance, and occasionally lift/move up to 35 lbs. with assistance.
• The employee must be able to follow instructions and work autonomously on assigned job duties
• The employee must have a valid driver’s license and reliable personal vehicle
• The employee may have to drive to varying locations to meet with staff and/or partners.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

FULL-TIME JOB BENEFITS

• Medical, dental, and vision insurance options
• Employer-paid long-term disability and term life insurance
• Voluntary short-term disability and life insurance coverage available
• Employee 403(b) retirement savings plan and an employer-sponsored SEP-IRA
• Employee assistance program
• Generous paid time off (PTO) and paid sick leave

NON-DISCRIMINATION POLICY

The District Council of Madison, Inc., Society of St. Vincent de Paul does not and shall not discriminate in our employment, services and volunteerism on the basis of age, race, color, disability, marital status, sex, sexual orientation, national origin, ancestry, arrest record, conviction record, military service, or use or nonuse of lawful products off the employer’s premises during nonworking hours, or any characteristic protected by applicable local, state and federal law. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers and vendors. Although the District Council of Madison, Inc., Society of St. Vincent de Paul does not generally consider religion in either hiring or the services it provides, because we are a Catholic charity, requiring liaison with the Catholic Church and its members, certain positions involving such liaisons are reserved for members of the Catholic Church. The District Council of Madison, Inc., Society of St. Vincent de Paul reserves the right to consider whether the conduct reflected in a criminal conviction demonstrates an incompatibility with the responsibilities of the specific job for which an applicant is applying.

EQUITY

St. Vincent de Paul has a vision for a deeply inclusive environment for our membership, staff, and volunteers. To foster a culture of belonging while providing equitable service delivery above and beyond Equal Opportunity requirements, SVdP candidates must be committed to cultural competency growth and work within diverse teams. SVdP is an Equal Opportunity Employer.