Front Desk Receptionist in Naples, Florida at PRECISION HEALTHCARE SPECIALISTS LLC

Precision Healthcare Specialists is seeking a detail-oriented and patient-focused Front Desk Receptionist to support our Pulmonary and Sleep Lab department. This role is essential in ensuring a smooth patient experience, from check-in to coordination of sleep studies and follow-up appointments. The ideal candidate is organized, compassionate, and thrives in a fast-paced, specialty care environment.

• Greet and check in/check out patients in a professional and friendly manner
• Schedule appointments for pulmonary visits and sleep studies (in-lab and home sleep tests)
• Verify insurance coverage, benefits, and obtain prior authorizations when needed
• Collect copays, balances, and process payments accurately
• Answer incoming calls, triage inquiries, and provide clear patient instructions
• Coordinate sleep study scheduling, confirmations, and patient preparation instructions
• Maintain accurate patient records in the electronic health record (EHR) system
• Scan, upload, and manage patient documents
• Communicate effectively with clinical staff, respiratory therapists, and sleep technicians
• Ensure HIPAA compliance and protect patient confidentiality
• Maintain a clean, organized, and welcoming front office environment

• High school diploma or equivalent required
• 1–2 years of front desk or medical office experience preferred
• Experience in pulmonary, sleep medicine, or specialty care strongly preferred
• Knowledge of insurance verification and authorization processes
• Familiarity with EHR systems (eClinicalWorks, Athena, Epic, or similar)
• Strong communication and customer service skills
• Ability to multitask and manage a high-volume workflow

• Bilingual (English/Spanish) preferred
• Experience scheduling sleep studies or diagnostic testing
• Strong organizational skills and attention to detail
• Ability to explain instructions clearly to patients (e.g., sleep study prep)
• Team-oriented mindset with a positive attitude

• Full-time, onsite position
• Monday–Friday schedule with potential early mornings or evenings based on sleep lab operations
• May require occasional coordination with overnight sleep lab staff

• Collaborative and supportive team environment
• Opportunity to grow within a multi-specialty organization
• Competitive compensation and benefits (for eligible positions)
• Commitment to delivering high-quality patient care