Spa Front Desk Agent at Westlake Village Inn – Westlake Village, California

Job Type: Part-Time

Classification: Non-Exempt (eligible for overtime)

Hourly Pay Range: $18.00 per hour - $18.00 per hour

Welcome to Spa Relais, where tranquility and luxury converge to create an unparalleled spa experience. As a Spa Front Desk Agent, you will be the first point of contact for our esteemed guests, embodying the essence of our spa’s commitment to exceptional service and serene relaxation.

In this role, you will be responsible for managing all front desk operations, including greeting guests, scheduling appointments, answering inquiries, and providing information about our services and products. Your warm and professional demeanor will ensure each guest feels welcomed and valued from the moment they arrive.

General Responsibilities:

• Greet and welcome guests in a friendly and professional manner as they arrive.
• Provide tours of the spa facilities, showcasing various amenities and services available to guests.
• Check-in guests efficiently and accurately, ensuring all necessary information is obtained and recorded while verifying guest appointments, confirming treatment preferences, scheduling changes, and special requests.
• Maintain a thorough knowledge of spa services, pricing, and availability to answer guest inquiries effectively.
• Handle cash and credit card transactions, ensuring proper recording and adherence to financial procedures.
• Maintain a clean and organized front desk area and spa boutique, including stocking supplies, promotional materials, and retail items.
• Assist with general administrative tasks, such as answering phone calls, responding to emails, and handling guest inquiries.
• Consistently provide excellent customer service, going above and beyond to exceed guest expectations.
• Assist guests in spa boutique by answering questions, recommending items, and keeping the space organized and restocked.
• Build strong relationships with guests, fostering a positive and personalized experience during their spa visit.
• Assist with the check-out process, ensuring accurate billing and payment processing.

Desired Skills and Experiences:

• High school diploma or GED
• Two years experience in the spa, guest services, front desk, or related professional area.
• Must be available to work evenings
• Must be available to work weekends
• Book4time management system knowledge is preferred.
• Must be detail-oriented and have the ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money-handling skills.
• Enjoy working with people and possess a friendly and outgoing personality.

Benefits

• Employee Assistance Program
• Paid Sick Leave
• Discounted Employee Meals

Equal Employment Opportunity

The Westlake Village Inn & Spa is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, sex, gender identity, gender expression, sexual orientation, age, disability, religion, pregnancy, genetic information, protected veteran status, or any other legally protected characteristic under federal, state, or local laws.

* Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time. This job description is not intended to be a complete list of all responsibilities, duties, or skills required and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.