Supv, Access Associate at Rochester Regional Health – ROCHESTER, New York

SUMMARY

The Access Associate Supervisor will supervise the admission/registration functions and facilitate the obtainment of accurate registration information to ensure proper patient flow, appropriate bed utilization, and optimal reimbursement according to hospital policy, state and federal regulations, and specific payer requirements. Oversees the resolution of all customer service issues generated by patients, families, payers, and internal departments. Ensures that staff members develop and maintain a thorough knowledge of the registration process and billing system and follow departmental and hospital policies and procedures.

For Admitting Only: Analyzes team member workload and patient volumes to adjust staffing to meet the department's needs and goals. Assists in maintaining departmental statistics and cascading of information to front end team members as well as Patient Financial Services. Oversees and supports all front end co-pay collection processes and safe cash handling procedures. As well provides leadership for a 24/7 organization. Performs regular audits of Patient Access team member accuracy, productivity and work flows. Maintains a solid understanding of Real-time-eligibility software as well as proficiency with payer setup, edits and responses.

STATUS: Full-Time

LOCATION: Unity Hospital

DEPARTMENT: Admitting/ Patient Access

SCHEDULE: Monday - Friday 4 pm -12 am

Key Responsibilities:
• Plans, organizes, assigns, and supervises the day-to-day operations and facilitates the workflow of the team. Orients, trains, coaches, and evaluates team members to ensure a competent and productive work force.
• Schedules and maintains adequate staffing coverage to ensure operational demands are met.
• Monitors the process of demographic and financial registration, insurance verification, obtaining pre-certification/authorization, point of service collection, and communicating with patient and/or their representative regarding their financial assistance needs.
• Ensures registration functions are in compliance with all departmental, organizational and regulatory standards and policies.
• Resolves complaints in a timely manner using good judgment.
• Contributes effectively to the budget process by helping to identify potential variances.
• Recommends Human Resource actions and pay decisions for direct reports.
• Performs other duties as assigned.

Minimum Qualifications:
• Associate’s degree or equivalent preferred.
• Two years related work experience in healthcare setting or customer service setting required.
• Two years of prior supervisory experience preferred.
• Knowledge of medical terminology and procedures.
• Excellent customer service and communication skills required.

Required Licensure/Certification Skills:
• None

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $30.00 - $31.25

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.