Front Desk Agent in Marysville, Ohio at Home 2 Suites Marysville
Salary: $14.50 - $15.00/hrIndustry: Hospitality / TourismEmployment Type: Part-Time
Home 2 Suites Marysville
Marysville, Ohio, 43040, United States
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Job Description
- This would be primarily PM Shift ( some mid shifts would be needed). Weekends Required .
- Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.
- Greets guests with genuine and warm spirit of hospitalityRegisters (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of paymentPosts transactions to guest and master accountsReviews guest account balance, ensuring that payment is securedReconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cardsReviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc.Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.Handles guest requests and concerns in a courteous and efficient mannerCoordinates the delivery of guest services by other hotel departments and outside businessesProcesses all incoming and outgoing reservation and cancellation requests in a timely and efficient mannerPrepares guest amenities, and ensures delivery in a timely mannerHandles in-house guest reservation requests such as extension, late check-out, and rebookingHandles check-out procedures swiftly and accurately and assists guests on departure.Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guestsStores guest luggagePresents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outletsHandles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelinesMaintains information and communication sources such as, log book, franchise directories, checklists, and electronic communicationOperates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
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Job Location
Marysville, Ohio, 43040, United States
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