Assistant Manager - Learning & Development - RCM at National Medical Billing Services – Hyderabad

Designation: Specialist Training – AR Follow Up Essential Duties and Responsibilities:

• Committing to work in night shift.

• Conduct new hire (expereinced & fresher), refresher training on aligned process, domain, and tools

• Conduct process knowledge tests, analyze results and publish findings

• Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance .

• Achieve set targets on various training effectiveness parameters. • Own OJT execution and post-training ramp-up

• Coach trainees on live cases and real scenarios Track and report productivity, quality, and readiness metrics

• Be responsible for training batch management: • Adherence to learning plan

• Maintain all batch data and reporting as per the pre-set process • Manage batch logistics – training invites, ID Request & Management

• Take care of people's issues in the batch (performance, disciplinary, schedule adherence, EWS etc.)

• On time referred to HR cases alignment (absconding, NCNS, training rejects)

• Be an active and effective contributor in assigned projects (e.g., new work transition, any process of content creation and dissemination, etc.)

• Continue with hands-on work processing for aligned processes for a minimum of 12 hours a month – account working to ensure trainer is aligned with process specific updates.

• Participate in client calls, understand process/tools changes or upgrades, prepare required

• documentation for roll-out to the aligned process teams • Be accountable for self-development/learning, create & complete individual development plan for self, continuously stay invested to be a subject matter expert, proactive, innovative & creative.

• Stay compliant with the HIPAA and other company policies/complianc