Shift Manager (Hourly) in Walled Lake, Michigan at Union Burgers 3532 LLC

Job Summary:
The Hourly Shift Manager supports the Restaurant General Manager in overseeing daily restaurant operations during assigned shifts. This role ensures excellent customer service, efficient operations, and adherence to Burger King standards while leading and motivating team members.

Key Responsibilities:
Supervise team members during shifts to ensure smooth and efficient operations
Deliver and maintain high standards of customer service
Assist with opening and closing procedures, including cash handling and deposits
Monitor food quality, safety, and cleanliness standards
Train and coach crew members on policies, procedures, and performance expectations
Resolve customer concerns quickly and professionally
Ensure proper staffing levels during shifts and adjust as needed
Support inventory management and restocking as required
Follow all company policies, procedures, and health regulations

Qualifications:
High school diploma or equivalent preferred
Previous experience in food service or customer service required; supervisory experience a plus
Strong communication and leadership skills
Ability to multitask in a fast-paced environment
Basic math and cash handling skills
Flexible availability, including nights, weekends, and holidays

Skills & Competencies:
Team leadership and motivation
Customer service excellence
Attention to detail
Problem-solving and decision-making
Time management and organization

Working Conditions:
Standing for extended periods
Exposure to kitchen equipment and temperature changes
Fast-paced, high-energy work environment

Compensation & Benefits:
Hourly pay (based on experience)
Opportunities for advancement
Flexible scheduling
Employee discounts
Training and development programs

Equal Opportunity Employer Statement:
Burger King is an equal opportunity employer committed to creating an inclusive environment for all employees.