Assistant Manager in Abilene, Texas at Wingsport LP

About the Role:

The Assistant Manager in the restaurant industry plays a pivotal role in supporting the overall management and operational success of the establishment. This position is responsible for assisting the Manager in overseeing daily activities, ensuring high standards of customer service, and maintaining efficient operational workflows. The Assistant Manager will work closely with staff to foster a positive work environment, address customer concerns promptly, and implement company policies effectively. They will also contribute to inventory management, staff scheduling, and training initiatives to optimize team performance. Ultimately, the Assistant Manager ensures that guests receive exceptional service while supporting the business’s financial and operational goals.

Minimum Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum of 2 years experience in a supervisory or assistant management role within the accommodation or food service industry.
• Strong understanding of customer service principles and operational procedures in hospitality settings.
• Proficiency in basic computer applications including point-of-sale (POS) systems and scheduling software.
• Ability to work flexible hours including evenings, weekends, and holidays as required.

Preferred Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Experience with inventory management and vendor negotiation.
• Certification in food safety or hospitality management (e.g., ServSafe, Certified Hospitality Supervisor).
• Demonstrated leadership skills with experience in staff training and development.
• Familiarity with financial reporting and budgeting within the hospitality industry.

Responsibilities:

• Assist the Manager in supervising daily operations to ensure smooth and efficient service delivery.
• Lead and motivate team members to maintain high standards of customer service and operational excellence.
• Handle customer inquiries, feedback, and complaints promptly and professionally to enhance guest satisfaction.
• Support inventory control, ordering supplies, and managing vendor relationships to maintain adequate stock levels.
• Coordinate staff schedules, conduct training sessions, and assist in performance evaluations to develop team capabilities.
• Ensure compliance with health, safety, and sanitation regulations in all operational areas.
• Collaborate with management to implement marketing strategies and promotional activities to increase business revenue.

Skills:

The Assistant Manager utilizes strong leadership and interpersonal skills daily to guide and support team members, ensuring a collaborative and productive work environment. Effective communication skills are essential for resolving customer issues and coordinating with staff and management. Organizational skills are applied in managing schedules, inventory, and operational tasks to maintain seamless service delivery. Problem-solving abilities help address unexpected challenges quickly and efficiently, minimizing disruption to guests. Additionally, proficiency with technology such as POS systems and scheduling software enables accurate tracking of sales, staffing, and inventory, contributing to informed decision-making and operational success.