What is the role of a Chief Operating Officer at Claremont Savings Bank?

The Chief Operating Officer position at Claremont Savings Bank is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Chief Operating Officer job located?

Claremont, New Hampshire, 03743, United States

What type of employment is offered for this Chief Operating Officer role?

Full-time or part-time position

What is the expected salary for this Chief Operating Officer job?

Compensation will be discussed during the hiring process.

How can I apply for the Chief Operating Officer position at Claremont Savings Bank?

You can apply directly through the application link provided.

Chief Operating Officer at Claremont Savings Bank

Job Description
Job Title: Chief Operating Officer	Department: Executive	Date Revised: March 2026
Reports to: President & chief Executive Officer	FLSA Classification:
Summary of Excellence:
Chief Operating Officer (COO) is a highly capable, forward-thinking member of the Bank’s executive leadership team that serves to help lead the organization into its next phase of growth, operational maturity, and innovation. This role is responsible for driving the execution of the Bank’s strategic plan through disciplined operational leadership, continuous improvement, scalable operating models, and enterprise-level project delivery. The COO will bring deep banking expertise across deposits and lending operations, a strong command of technology-enabled transformation, and the leadership presence to guide meaningful cultural and organizational change. Success in the role will be an individual who embodies both a hands-on operator and a strategic leader as well as someone who can roll up their sleeves to solve problems, build long-term capabilities and structures that elevate performance, accountability, and customer experience.
Why This Role Matters This is a rare opportunity to join a mission-driven mutual community bank and help shape the next chapter of its evolution. Focused on modernizing operations, strengthening execution, advancing innovation, and building the operating foundation needed to pursue more complex growth opportunities while staying true to the Bank’s values and community commitment.
Leadership Competencies: The successful candidate will demonstrate: Hands-on leadership with a “roll up your sleeves” mindset Strategic thinking and the ability to execute with discipline Comfort with ambiguity and a bias toward action A strong sense of ownership and accountability Ability to lead cultural change while respecting a community bank environment High integrity, professionalism, and commitment to customers and community
Essential Duties and Responsibilities:
Strategic Execution & Enterprise Leadership	Project Management Office (PMO) Development
Serves as a strategic partner to the CEO and executive team in executing the Bank’s strategic plan and key growth initiatives. Translates strategy into measurable initiatives, clear priorities, timelines, and operational outcomes. Establishes and monitors enterprise-level performance metrics, reporting, and operational dashboards to support decision making and accountability. Drives cross-functional alignment and execution across the organization to ensure initiatives are delivered effectively and sustainably.	Builds and leads an enterprise Project Management Office (PMO) from the ground up. Establishes project governance, prioritization frameworks, delivery standards, resource planning, and reporting. Implements structured project management practices across departments to improve delivery success and organizational execution. Mentors and develops project managers and cross-functional leaders to strengthen internal delivery capabilities.
Operational Excellence & Continuous Improvement	Target Operating Model & Organizational Scaling
Leads enterprise-wide operational excellence initiatives using Lean/Six Sigma, continuous improvement, and Business process reengineering methodologies and practices. Identifies operational bottlenecks, inefficiencies, risk points, and customer friction, and implement scalable solutions. Standardizes processes where appropriate, improves controls, and ensures consistent service deliveries across all channels. Provides Core and Ancillary system optimization Champions a culture of disciplined execution, problem-solving, and continuous improvement.	Provides insight and leadership around Target Operating Models (TOMs) that supports future growth, new verticals, and increased organizational complexity. Evaluates current operating structures and recommends scalable improvements across people, processes, systems, and governance. Ensures the Bank scales responsibly while maintaining its mission-driven culture and customer-first approach. Helps modernize how work gets done across the organization while keeping decisions practical, sustainable, and aligned with community bank values.
Innovation, AI, and Automation (Robotic Process Automation (RPA))	Facilities Management
Leads the Bank’s advancement in AI-enabled operations, automation, and workflow transformation Identifies and implements opportunities for Robotic Process Automation (RPA) and intelligent automation across operational functions to increase efficiency, accuracy, and capacity. Partners with internal leaders and external vendors to evaluate tools, use cases, and implementation approaches. Builds a roadmap for innovation that improves productivity, customer experience, employee experience, and operational resiliency.	Provides Executive oversight of the Bank’s physical assets as it pertains to facilities operations ensuring a comprehensive asset management strategy is in place Supports Facilities functions through internal and 3rd party outsourcing arrangements to ensure the smooth operation of the Bank’s operating functions. Maintains the Bank’s current and future leases as either Tenant or Landlord and minimize impact of non-earning assets on the Bank’s overall profitability.
Technology Leadership & IT Oversight	Banking Operations & Customer Experience
Provides executive oversight of the Bank’s Technology Solutions Group (TSG) function, ensuring technology strategy supports business strategy. Guides the organization through a cultural shift from a “hardware-first” mindset to a technology solutions mindset, focused on business enablement and outcomes. Strengthens technology governance, vendor oversight, cybersecurity alignment, infrastructure modernization, and business continuity planning. Partners closely with TSG leadership to drive modernization, improved service delivery, and strategic technology investment.	Ensures strong operational leadership across both deposit operations and lending operations, including process efficiency, compliance alignment, quality, and service delivery. Collaborates with business line leaders to enhance customer experience, reduce friction, and improve responsiveness. Supports operational readiness for new products, services, partnerships, and evolving customer needs.
Leadership, Culture, and Change Management
Leads change with confidence, clarity, and empathy while balancing urgency with respect for the Bank’s culture and history. Develops leaders and teams through coaching, accountability, and high expectations rooted in trust and collaboration. Promotes a culture of ownership, transparency, and results. Be a visible, engaged leader who can influence across the organization and inspire others through action.
Other Duties and Responsibilities:
Other assigned operational functions by management
Supervisory Responsibility:
Technology Solutions Group, Operations (Deposit Operations & Loan Operations), Project Management Office (to be built), and Facilities
Professional Relations:
Works professionally with all employees, customers, vendors, and the general public to achieve goals and objectives of Claremont Savings Bank’s vision, mission and values.	Enhances the Bank’s image by providing representation and involvement in community activities and charitable, civic and social organizations.
Education/Certification:
Bachelor’s degree required; advanced degree preferred (MBA or similar).	Lean Six Sigma certification (Green Belt/Black Belt) preferred.
Project Management certification (PMP, Agile, or similar) preferred.	Relevant technology/innovation credentials a plus.
Required Experience, Knowledge, Skills, and Abilities
15-25+ years in banking or financial services within retail banking, commercial banking, operations, lending, compliance or risk with progressive responsibility across multiple functional areas and demonstrated P&L or operational oversight of budgets experience.	Proven experience as a senior operational leader (COO, EVP Operations, Head of Operations, or similar) within a financial institution, preferably including community banking and/or larger regional/national banking exposure.
7-12+ years as part of a senior leadership team, desired 5-7 years as part of an Executive Team with 5+ years directly reporting to CEO and experience reporting to the Board.	Strong working knowledge of both deposit operations and lending operations and the end-to-end processes that support them.
Demonstrated success executing strategic plans through disciplined delivery, project management, and enterprise coordination.	Strong technology leadership capability, including oversight of IT operations and driving modernization and solution-oriented thinking.
Deep experience in process improvement methodologies (Lean, Six Sigma, Kaizen, Continuous Improvement, and Business Process Reengineering).	Demonstrated track record of building and maintaining successful FinTech partnerships to include selection, contract negotiation, relationship management, and risk management to include exit risk mitigation strategies.
Proven ability to build and scale a PMO and enterprise project governance model.	Strong Facilities governance and management within the Banking environment.
Strong knowledge of AI, automation, and RPA, with a record of applying these technologies in financial services to improve operational performance.	Excellent executive communication skills and ability to build trust with internal teams, senior leaders, and external stakeholders.
Working Conditions and Physical Requirements
Moderate physical effort required; normally seated with the freedom of movement on a regular basis; some lifting of light materials and supplies. Work involves a mixture of walking, sitting, and/or standing. Well-lighted and ventilated office environment, which are generally pleasant and comfortable. Minimal exposure to injury or other hazards with moderate level of noise.
*Performance Measurements will be used to determine if a person is successful in the position.*
*External and internal applicants, as well as position incumbents who become disabled as defined under the American with Disabilities Act must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. This job description represents an overview of the essential functions of this job. This is not a complete listing of all required duties. Specific duties may vary over time to meet the needs of the Bank. Claremont Savings Bank reserves the right to change the job duties as business requirements dictate. The employee will be expected to perform other reasonably related duties as may be required by Management. Every employee works for Claremont Savings Bank, not just for a particular manager. Accordingly, employees are expected to act in the best interests of the Bank, even if doing so requires actions and responsibilities not listed in the above job description. Job descriptions are not intended as and do not create employment contracts. The Bank maintains its status as an at-will employer.

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Chief Operating Officer at Claremont Savings Bank – Claremont, New Hampshire

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