Community Information Coordinator at Resources For Independence Central Valley – Fresno, California

Position: Full-time, non-exempt position.

Benefits Include: Paid holiday’s, sick leave, vacation leave, medical, dental vision, life insurance, and a 37.5-hour workweek.

Management: Reports directly to the Assistant Director, Data Analyst

DESCRIPTION OF POSITION:

The Community Information Coordinator (CIC) is a people-person with excellent administrative skills and a genuine interest in working with a diverse group of people. The CIC will provide enhanced information and assistance services for phone calls, email inquiries, service requests through the Website, and in-person walk-in requests, from individuals, families, and community organizations and/or businesses. This outgoing and knowledgeable individual will conduct effective assessment of an individual’s goals and the ability to connect them with internal and/or external community resources. The CIC will be under direct management of the Assistant Director, the Data Analyst and the Executive Director when needed.

ESSENTIAL DUTIES

• Assist the public, in person and on the phone, acting as initial point of contact to RICV.
• Provide callers/walk-ins with a person-centered approach to best connect them with the RICV team member that provides the needed services.
• Be prepared to provide disability related and basic need/emergency resources promptly and professionally.
• Maintain a positive attitude and disposition even when stress levels are high.
• Maintain an accessible and easy to navigate Ready Reference Guide of current community resources for Fresno, Kings, Madera, Merced, and Tulare Counties.
• Represent RICV at Community Outreach events when needed.
• Provide access to language interpretation for consumers/callers when needed by using the PROPIO Language Services & Interpretation Program.
• Input calls into the MiCIL database in real time
• Attend and participate in staff meetings and gatherings.
• Promote positive working relationships, participate fully as a staff member of a working team, and conduct organizational business in a professional manner.
• Carry out other duties as assigned

DESIRED QUALIFICATIONS:

• Two years’ experience working in social services.
• Previous Knowledge or motivation to learn of The Independent Living movement and philosophy.
• Personal experience with a disability preferred.
• Previous knowledge of working with people with disabilities is a plus.
• Strong communication, collaboration, organizational, time management, and people skills.
• Ability to work in an ever changing, fast-paced, creative environment.
• Ability to learn quickly and willingness to learn new skills.
• Skilled in use of Microsoft Office suite of products
• Word, Outlook, Power Point, and Excel
• Skilled in use of Google Suite of products
• Gmail, Google Calendar, Google Drive,
• Docs, Slides, Sheets, and Forms
• Ability to effectively present information to consumers and their family, staff, local, and state agencies, and public groups about RICV Services& Programs.
• Ability to travel throughout the RICV catchment area of Fresno, Kings, Madera, Merced, and Tulare Counties, if needed.

ESSENTIAL QUALIFICATIONS PREFERRED

• Bi-lingual in English and Spanish

NOTIFICATION:

Resources for Independence Central Valley is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Resources for Independence Central Valley is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for people with disabilities.