OPERATIONS MANAGER at Rafiki Coalition – San Francisco, California

Company Description:

Rafiki Coalition for Health and Wellness is a San Francisco-based nonprofit dedicated to eliminating health inequities and improving the lives of Black, African American, and marginalized communities in the Bay Area. For over 35 years, we have provided a safe, welcoming space where health, healing, and hope come together. We offer a holistic range of services, including free and low-cost health screenings, HIV prevention and care, mental health counseling, housing and economic support, fitness classes, and nutrition programs. Guided by a belief that wellness is more than the absence of illness, we embrace a whole-person approach that honors the cultural, social, and emotional needs of our community.

At Rafiki, we are more than a service provider. We are a trusted partner, advocate, and resource. Our work is rooted in compassion, cultural humility, and a commitment to social justice. Every day, our team stands with our community to dismantle barriers, amplify voices, and create pathways to health and opportunity.

If you're looking to join a mission-driven organization where your work directly empowers individuals and strengthens communities, Rafiki Coalition is the place to make a meaningful impact

Job Description:

Position Summary

The Operations Manager is responsible for leading and overseeing organizational operations, driving workflow improvements, managing facilities and IT coordination, and ensuring the organization's sites function efficiently and consistently. This role supervises the Operations Coordinator and the Facilities Coordinator and works closely with IT, Programs, Finance, and Leadership to ensure organizational readiness for programming, space rentals, community events, and partnerships. The Operations Manager is a decision-maker, systems builder, and cross-departmental leader responsible for solving problems, improving processes, and ensuring operational efficiency and consistency across all Rafiki locations.

KEY RESPONSIBILITIES

1. Operational Leadership & Systems Management

• Design, manage, and continually improve workflows for Facilities, IT, and Operations requests.
• Establish and maintain SOPs, policies, operational checklists, and approval workflows in consultation with the Operations Director.
• Monitor organizational bottlenecks and implement solutions to improve efficiency.
• Ensure departments follow operational processes and maintain accountability.

2. Facilities, IT, & Vendor Oversight

• Serve as the primary contact for property managers, contractors, maintenance vendors, and service providers.
• Oversee site readiness across all Rafiki locations, including maintenance planning, safety compliance, and equipment tracking.
• Coordinate multi-site maintenance priorities and monitor progress on repairs and upgrades.
• Anticipate operational risks and proactively resolve issues.

3. Space Rental Program Management

• Lead the space rental process: inquiry review, agreements, floor plans, and staffing.
• Coordinate across Facilities, IT, Finance, and Programs for all rental events.
• Oversee rental revenue tracking, invoicing workflows, and outstanding balance follow-up.
• Maintain quality assurance to ensure renters receive a consistent, professional experience.

4. Event Operations & High-Level Partnership Support

• Lead operations planning for major community events, partnerships, and multi-site programs.
• Build operational timelines, checklists, staffing plans, and cross-department communication structures.
• Direct the onsite operations team during events and coordinate with Facilities, IT, Programs, and Finance.

5. Team Supervision & Development

• Directly supervise and support the Operations Coordinator and Facilities Coordinator.
• Set priorities, delegate tasks, and ensure execution across operational functions.
• Assign tasks, set priorities, and ensure high-quality execution.
• Conduct regular check-ins, provide feedback, coaching, and support professional development support.
• Ensure coordinated coverage across sites and operational needs.

6. Strategic Operations & Organizational Planning

• Support leadership in long-term planning, including capital improvements, space planning, and system upgrades.
• Provide recommendations to leadership on operational risks, opportunities, and resource needs.
• Prepare operational reporting, tracking metrics, and documenting improvements.

ROLE CHARACTERISTICS

• Leads operational decision-making.
• Creates systems; does not just execute them.
• Supervises staff and manages workload across sites.
• Oversees external vendors, contractors, and property managers.
• Manages budgets, contracts, and operational priorities.
• Acts as a strategic partner to leadership during planning.
• Strong relationship manager

Requirements:

REQUIRED QUALIFICATIONS

• 3-5 years of operations, facilities, or project management experience, ideally in a nonprofit or multi-site environment.
• Experience supervising staff or leading cross-functional projects.
• Strong systems-thinking, problem-solving, and workflow-design abilities.
• Excellent communication, documentation, and stakeholder management skills.
• Ability to manage multiple sites, competing deadlines, and operational priorities.
• Experience with operational tools, SOP development, shared inboxes, and project tracking systems.

Additional Information:

Reports to: Director of Operations & Facilities / Executive Leadership
Department: Operations
FLSA Status: Exempt
Location: 100% Onsite

Application Instructions:

Apply with resume and cover letter sharing why you want to work for Rafiki and why you would be a great candidate for the position.