Leasing Agent at Arbor Property Management – San Antonio, Texas

Job Description: Leasing Agent

Leasing Agent – San Antonio, TX

• Full-time

Responsible for the leasing, marketing, online marketing, and promotion of positive resident relations of multi-family residential apartments.

Job Responsibilities:

• Greet prospects and qualify by covering all leasing criteria (ask questions; utilize internal systems, completing guest cards, and managing communication within CRM, etc.).
• Immediately record all telephone and in-person visits on the online system and appropriate reports.
• Inspect models and available “market-ready” and communicate related service needs to Property Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
• Have the prospect complete the application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, collect all documentation, and process applications for approvals. (i.e., credit check, rental history, etc.) Submit qualified, screened applications to the Property Manager for approval.
• Follow up with the applicant with updates regarding application status.
• Ensure the apartment is ready for the residents to move in on the agreed date.
• Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities that meet the prospect’s needs.
• Secure new resident signature(s) on appropriate paperwork prior to move-in. Complete new resident orientation.
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Monitor advertising effectiveness. Gather information about market comps in the area and provide to Property Manager for accurate market analysis.
• Professionally represent the company at all times and have a positive can-do attitude.

Administrative

• Accept rental payments and give them immediately to the Assistant Property Manager/Property Manager.
• Type lease and complete appropriate paperwork and input information into property software accurately and on a timely basis. Review with the Property Manager prior to obtaining signatures.
• Maintain current resident files.
• Maintain and record daily inspections for the community.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist the management team with other various tasks as required.
• Consistently implement policies of the community.

Resident Retention

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
• Quickly complete the maintenance service request and inform the maintenance team. Answer questions for residents about the community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
• Maintain open communication with Property Manager and Maintenance Supervisor.
• Contribute to the cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.

Neighborhood Marketing

• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Advise residents of referral concessions (if permitted).
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.

Essential Job Functions:

• Fair Housing knowledge.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Operate telephone, personal computer/keyboard, Microsoft Office, including Word and MS Outlook, community software
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• One (1) years’ experience relevant to leasing, customer service preferred.
• Neat, clean, and professional at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate the ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Core Values:

In order to achieve success, a candidate must embrace certain core principles and values.

• Honesty
• Integrity
• Competence
• Tenacity & Enthusiasm
• Creativity
• Professionalism
• Drive

Safety Responsibilities:

• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Ensures that unsafe conditions are corrected in a timely manner.

Additional Requirements:

Attendance is an imperative job function.

Benefits:

Insurance benefits are available on the 1st of the month following 2 months of continuous employment. Rental employee discount available. Vacation, Sick, and Holiday paid time off. Employment offers are contingent upon successful completion of a background check and drug screen.

Join the Arbor Properties family and help us create exceptional living experiences for our residents while building a rewarding career in the multifamily industry