Concierge Support Specialist at Gold Star Foods – Ontario, California

TITLE: Concierge Support Specialist
DIVISION: Gold Star Foods
REPORTS TO: Vice President of CX Merchandising
FLSA CLASSIFICATION: Non-Exempt/Hourly

Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our employees who make the difference! Join our team and find out what it is like to work somewhere where you enjoy getting up for work every day!

POSITION OVERVIEW:

The Concierge Support Specialist, under the supervision of the VP of Merchandising, is responsible for providing data support for our national divisions and help in troubleshooting any data related issues impacting customer order fulfillment. The Concierge Specialist will also be responsible for auditing data and reviewing reports with a customer-focused vision. Assist with customer experience to help identify opportunities to provide more coaching and development on SOP expectations.

PRINCIPLE RESPONSIBILITIES:

Review daily allocation reports- timely reporting, item availability, accurate information, intel for item challenges.Review late product notifications.Review daily add-on report and identify customer order challenges.Review promotion data for accuracy, availability, and quantity.Manage customer product shortages received by sales and customer experience.Multi Department liaison (Customer Experience, Sales, Purchasing, and Operations)Knowledgeable about department SOPs and expectationsProvide weekly progress update to organization L2 team.REQUIRED SKILLS:

Excellent verbal, telephone, and written communication skills. Data entry and 10-key experience required.Self-motivated, professional, goal oriented and able to handle multiple tasks.Must have a sense of urgency and be able to work under pressure.Must have general computer knowledge of Microsoft Windows (Word, Excel, and Outlook) with the ability to quickly learn new software programs.General knowledge of Microsoft Navision

EDUCATION/EXPIRENCE:

General knowledge of Microsoft Navisionminimum education: High School Diploma or equivalent.Previous office experience preferred. 

WORKING CONDITIONS AND PHYSICAL DEMANDS:

Professional office environment.   Primary office environment is ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Individuals may need to sit or stand as needed.  May require walking primarily on a level surface for periods throughout the day.   Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday.  Proper lifting techniques are required.  May include lifting up to 25 pounds on occasion.

This role allows for hybrid or fully remote work schedule to be determined by the manager.

 

BENEFITS/PERKS: 

Medical InsuranceFlexible Spending Plan/HSA PlanDental InsuranceVision Insurance401(k) Savings Plan with a company matchGenerous Sick, Vacation, & Paid HolidaysLife Insurance, EOE M/W/Vet/Disabled

The above duties and responsibilities are essential job functions subject to reasonable accommodation.  All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently.  This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements as the employee may be required to perform any other duties as assigned.  In the event of an absence where the Buyer cannot perform these duties, the Manager will determine who shall perform these duties.

 

Affirmative Action Statement:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state or local law.