BILINGUAL CUSTOMER SUCCESS AGENT - CONTRACT in East Gwillimbury, Ontario at Greenworks Tools Canada

Bilingual Position- Join Our Growing Team!

"Summer Students Needed"

In office positions only (67 Toll Road Holland Landing On, L4N 1H2)

Pay Rate: $22

Contract Term: Full-time contract from June 1st to September 30th, 2026

Start Date: June 1st, 2026

Shift: Thursday–Monday, 9:00 AM–5:30 PM

Key Responsibilities:

• Answer incoming customer calls and take appropriate action
• Obtain and maintain key performance indicators
• Enter customer information into Salesforce CRM (Name, Address, Email, Payment details)
• Assist customers with troubleshooting equipment issues, requesting pictures, videos, and proof of purchase when necessary
• Check stock in warehouse applications or spreadsheet trackers
• Initiate orders for warranty or payable replacement parts
• Complete customer case details (product model/serial number, date of purchase, etc.)
• Send follow-up emails to customers, ensuring full resolution if required
• Use company policies and procedures to determine if immediate resolution is possible or if managerial input is needed
• Ensure the call queue is cleared by the end of the shift
• Complete hands-on units training

Experience and qualifications required:

• Be courteous and maintain a "customer first" attitude when resolving issues over the phone
• Proficient in MS Office, Outlook, Internet Explorer, and comfortable working with multiple screens
• Strong attention to detail and accuracy while multitasking
• Team player, willing to assist colleagues with high order volumes when needed
• Ability to work independently and seek help when necessary
• Proficiency in English required

Nice to have qualifications:

• Schedule flexibility
• Bilingual (French or Spanish fluency)
• Previous call center experience
  
  

Why Join Us?

• Competitive pay
• Supportive and team-oriented environment
• Product discounts
• Complimentary coffee onsite
• Opportunity to gain valuable experience and grow your career

AI Disclosure: We use AI-powered tools to help streamline parts of our recruitment process, such as resume screening. These tools support—but do not replace—human decision-making. Final hiring decisions are always made by our Hiring team and HR team.

Company Overview:

Greenworks Tools is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. The company distributes Greenworks branded and private label products such as AC and battery-operated outdoor lawn mowers, trimmers, pressure washers, blowers, hedge trimmers, chainsaws, pole saws, snow throwers, power tools, lawn carts and more. We support numerous brands and sell our products in all major box stores as well as online. Please visit https://greenworkstools.ca/ for more information on our products.

Join our amazing team and become a valued member of our Greenworks family.