Spanish Bilingual Insurance Claims Support (PH-Remote) in at Liveops Philippines

Spanish Bilingual Insurance Claims Support (PH-Remote)

Liveops is seeking motivated and detail-oriented Independent Contractors fluent in English and Spanish (U.S. Spanish dialect)to support inbound First Notice of Loss (FNOL) calls for a leading insurance provider. As an Insurance Claims Support Agent, you will play a crucial role in assisting callers during the initial stages of their insurance claims, ensuring accuracy, empathy, and professionalism.

Responsibilities

• Handle inbound FNOL calls with empathy and efficiency.
• Document caller information and claim details accurately.
• Follow client-provided FAQs and scripts to ensure consistent service.
• Maintain compliance with client expectations and Liveops standards.

Qualifications:

• Strong verbal communication skills in English and U.S. Spanish dialect.
• Ability to follow detailed instructions and guidelines.
• High attention to detail and accuracy.
• Proficiency in using computer systems and software.
• Ability to operate independently and manage time effectively.
• Previous customer service experience preferred.

Are you a good fit for this opportunity?

This client is looking for Independent Agents with the following skills and experience:

• Communication Skills: Excellent verbal and written communication skills.
• Attention to Detail: Strong attention to detail and organizational skills.
• Multitasking: Ability to handle multiple tasks and prioritize effectively.
• Technical Proficiency: Proficiency in using computer systems and navigating multiple systems
• Experience: Previous experience in insurance claims or similar customer service role is preferred

Technology Needed for Success:

• CPU: Intel i3/i5/i7/i9 (8th Gen+) or AMD Ryzen 3/5/7/9 (2nd Gen+)
• Cores: 4 cores (6 cores strongly encouraged)
• RAM: 8GB (16GB strongly Recommended)
• 64-bit Operating System
• Windows 11 (Updated to latest version)

• Wired Internet (Wi-fi is not acceptable)
  • Internet Download Speed: Minimum 20 Mbps or faster
  • Internet Upload Speed: Minimum 5 Mbps or faster

• Computer & Virus Protection Required.
  • Enable and configure the Windows Update module to update automatically.
  • Enable Microsoft Defender & Firewall protection.
  • Install Adware software to protect from spyware, malware, etc.

• Dual Monitors Required

• USB headset. Client Preferred:
  • Jabra (Jabra Evolve2 30 UC, Jabra Evolve2 65 UC Stereo Wireless, Jabra Evolve 75e MS Headset, Jabra Evolve 20)
  • EPOS Sennheiser Adapt 660 Stereo Wireless
  • Poly Savi 8240 UC Wireless/8220 ANC
  • Plantronics (Plantronics Voyager 5200, Plantronics EncorePro 510 Bundle for Avaya Phones/HW520/520 for Avaya Phones/525/540 for Avaya Phones, Plantronics Blackwire C725)

• Android or Apple phone
  • Operating Systems This is subject to change as OS updates occur
    • Android OS Versions within the last five years
    • Apple iOS Versions within the last two years
  • Device must not be tampered with (rooted)
  • Screen lock required
  • Device must be encrypted
  • Biometric must be enabled Apple Touch ID, Face ID or Android Fingerprint

Earning Potential

This opportunity pays for time spent supporting inbound calls

• $14 USD per hour productive time

New LiveopsIndependent contractors are eligible to earn up to $150 in incentives for completing certification and meeting client performance metrics.

Available Hours

Independent Contractors choose their own schedule by self-scheduling in 30-minute blocks. (2 commits = 1 hour)

• Sunday to Sunday
• 8:00 PM to 10:00 AMPHT

Client Commit Expectations:

• Minimum of 80+ hours per month
• Additional hours maybe required by the client in the event of a major weather event.

Certification Overview:

If you choose to participate in this program and meet the required standards, you will need to complete a client-mandated certification.

• Certification may take up to 4 weeks to complete
• Live sessions will occur between 10 pm PHT - 4 am PHT
• All certification requirements for the program must be posted by the deadlines.
• Attendance and participation at live virtual classroom sessions is required by the client.
• Must complete certification to move to Nesting.